Housekeeping Supervisor

Overview

Supervise housekeeping staff, ensure cleanliness standards, and support guest experience.

Key Responsibilities

• team training
• room inspection
• inventory tracking
• daily stand-ups
• shift coverage
• board management

Tasks

-Consistently train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement. -Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment. -Spend 100% of your time playing an active role in managing day-to-day execution, including providing support to your housekeeping team and our guests with any tasks necessary to maintain operational excellence (including managing room priorities, cleaning units and assisting in guest issues or questions), delegating tasks, inspecting units and effectively communicating across departments. -Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations. -Begin developing your people leadership skills by observing or partnering with your property leader during performance scorecard conversations, interviewing and scheduling duties. -Inspect assigned units of housekeeping team members to ensure compliance with Placemakr cleanliness standards and provide feedback to housekeeping team members for discrepancies or issues, with support from your property leader. -Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. -Assist in the tracking of inventory and proactively communicate inventory-related concerns to your property leader. -Support your property leader in the day-to-day management of a team of Housekeepers and Housepeople, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, assisting in tracking of time and attendance infractions and ensuring shift coverage for call-offs. -Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including team metrics (room readiness/quality/availability), employee engagement ratings, NPS scores, brand standards, and consistently positive guest reviews. -Housekeeping Supervisors will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housekeeping Supervisors and an exceptional guest experience. -Independently own, create and delegate boards to housekeeping team members based on room readiness priorities.

Requirements

• leadership
• team lead
• detail‑oriented
• housekeeping
• communication
• organized

What You Bring

-You lead by example, have a can-do attitude and the ability to work effectively in an independent and collaborative environment, contributing to a culture of proactive communication, unity and mutual support. -You have experience with independently managing your tasks and remaining organized. -1+ year of experience as a team lead, supervisor or mentor which allows you to excel at supervising all housekeeping team members during your shift -You demonstrate a strong attention to detail and a commitment to maintaining high cleanliness standards. -3+ years of previous housekeeping or cleaning experience (hospitality-specific experience a plus!). -Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way. -You exceed expectations in all Housekeeper III skills.

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About Placemakr

-Reimagines urban living, providing flexible, tech-driven spaces for travelers and residents alike. -Focuses on comfort and convenience, offering an innovative approach to short-term and long-term stays. -Operates across key cities, providing fully furnished apartments and suites for both business and leisure visitors. -Integrates modern technology to ensure seamless check-ins, digital concierge services, and optimized living spaces. -Features a portfolio of properties with high-end finishes and adaptable spaces to suit various needs. -Committed to offering flexibility, allowing guests to easily transition between temporary stays and longer commitments. -Continues to expand its footprint, capitalizing on the growing demand for flexible and upscale accommodation options.

Sector Specialisms