Construction Technology Specialist Lvl 2

Overview

Provide sales, service, training, and technical support for construction tech equipment.

Key Responsibilities

• onsite service
• equipment repair
• tech updates
• parts sales
• customer follow-up
• documentation

Tasks

-Document machine information and repairs completed on work order, including parts and fluids used. -Perform follow-up calls at customer locations on Wholegoods and major parts and service sales. -Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. -Perform onsite service, installations and product support across the area of responsibility. -Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region. -Develop new sales leads. -Provide technology updates and solutions. -Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. -Monitor customer satisfaction. -Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager. -Profile customer’s machines, vehicles, and demographic information. -Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products. -Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls. -Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility -Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions. -Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. -Maintain a clean work area, as well as care for all shop tools, machines, and equipment. -Identify new business opportunities for service and repair of GPS, Laser and Machine Control products. -Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. -Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. -Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).

Requirements

• gps
• machine control
• computer skills
• customer service
• communication
• troubleshooting

What You Bring

-Strong communication skills -This individual will have the ability to troubleshoot, train and demonstrate their proficiency on technology product groupings. -3-5 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work. -Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship -Experience in GPS or machine control technology is strongly preferred but not required. -Travel expectations: 35-50%, seasonally based. -Excellent customer service skills -Strong computer skills

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Benefits

-Average $80,000 to $100,000+ your first year, with top earners well into six figures -Training and development, as well as opportunities to grow within the organization -Comprehensive benefits package and a company vehicle -Guaranteed base salary plus commissions

About Rdo Equipment Co.

-They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology. -Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support. -They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites. -Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Sector Specialisms