Operations Support Specialist (Wed - Sat)

Overview

Dispatch, monitor field staff, handle client issues, ensure safety for traffic control ops.

Key Responsibilities

• gps tracking
• route optimization
• data capture
• it support
• incident reporting
• safety management

Tasks

-In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required.    Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues. -Monitor, capture, and share information using internal software and systems. -Maintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff -Understand and apply all Standard Operating Procedures (SOPs) to daily tasks. -Keep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.). -Utilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders. -Work cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work. -Accurately relay information to/from field employees, field leadership, clients, management, and safety personnel. -Capture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable -Build and maintain positive relationships with Field Leadership for the best possible client experience.

Requirements

• associate's
• microsoft office
• customer service
• communication
• problem solving
• critical thinking

What You Bring

-Associate's degree -One (1)+ Year in a customer service or operations role -Understand the basics of different workzones, including how to identify necessary equipment and staffing. -Steel toed boots or the ability to obtain prior to employment. -One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.) -Thorough understanding of client impacts including severity, client notifications, and documentation. -Understand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients. -Strong written and verbal communication skills -Active Listening -Interpersonal Skills -Exhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues. -High School Diploma -Knowledge of company footprint and core/noncore/mobilization areas. -Demonstrate ability to work quickly and accurately during times of Storm Response -Exhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges. -Critical Thinking -Understand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status -Problem Solving

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Benefits

-Paid holidays -Health savings account -Medical, vision and dental insurance -Company paid benefits (long term disability and basic life/AD&D) -Tuition and education assistance -Employee appreciation events -Professional development opportunities -401k w/company match -Employee assistance program -On-site fitness facility -Giving back to the communities we serve through paid volunteer time off -Generous paid time off

About Flagger Force

-Interfaces with state and national regulators to shape work-zone safety standards. -Typically handles lane shifts, rolling slowdowns, emergency storm deployments, and complex intersection setups. -Operates in infrastructure, transport, utilities, energy sectors, and emergency storm response.

Sector Specialisms