Resident Services Coordinator (Fort Campbell)

Overview

Assist military families with move‑ins/outs, inquiries, community standards, and events.

Key Responsibilities

• resident relations
• move‑in paperwork
• community cleanliness
• resident tours
• event coordination
• move‑out inspection

Tasks

-Develop and maintain strong resident relations. -Answer resident questions and assists in resolving resident complaints. -Administer move-in paperwork and home inspections with residents. -Responsible for completing customer relationship management requirements for the Resident Journey program. -Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards. -Conduct neighborhood tours and home showings for qualified potential residents. -Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs. -Conduct move out assessments with departing residents and assess any charge for damages. -Provide high standard of customer service to residents through a prompt and courteous response to all inquiries. -Provide administrative support at the community center. -Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. -Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.

Requirements

• yardi
• realpage
• office
• associate's
• driver's license
• property management

What You Bring

-A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. -Experience with Yardi or RealPage property management software. -Less than 1 year of relevant work experience. -Ability to manage multiple assignments and tasks. -Proficient with web-based applications and computer systems such as Microsoft Office Suite. -Excellent customer service skills. -Solid organizational and administrative skills. -This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. -Associate's degree in a business-related field. -High school diploma or GED equivalent. -Ability to work with a diverse group of people and personalities. -Experience in property management.

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Benefits

-Tuition Reimbursement program and continuous training and development opportunities -Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families -Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) -401(k) plan options with a company match -Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) -Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance -Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) -Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution -Various Comprehensive Medical, Dental, & Vision plan options -Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options -Flexible and/or Hybrid schedules are available for certain roles

About Winncompanies

-Began as a vision to turn housing into vibrant communities. -Operates across 27 states plus D.C. and Puerto Rico. -Handles a diverse portfolio including affordable, mixed-income, market-rate, and military housing. -Projects integrate residential units with commercial spaces to create lively, mixed-use neighborhoods. -Expanded through three business arms: development, residential management, and military housing services. -Known for award-winning projects that revitalize neighborhoods with energy-efficiency upgrades. -Combines large-scale property management with hands-on community engagement programs.

Sector Specialisms