Repairs Supervisor

Overview

Oversee repairs and maintenance for social housing, managing teams and subcontractors.

Key Responsibilities

• safety compliance
• job allocation
• performance reporting
• quality inspection
• system records
• team management

Tasks

-Ensure all operatives and contractors adhere to statutory and company health and safety requirements. -Conduct regular toolbox talks, site audits, and risk assessments. -Handle customer complaints and queries promptly and effectively. -Allocate jobs, monitor progress, and ensure completion within agreed timescales and budgets. -Work closely with planners, schedulers, and customer service teams to minimise downtime and improve first-time-fix rates. -Identify and report opportunities for service improvement and cost savings. -Provide performance data and reports to management as required. -Ensure all works are delivered to high quality and professional standards. -Support training, development, and performance improvement initiatives. -Supervise and coordinate day-to-day responsive and void repair works across the housing stock. -Monitor expenditure and resource allocation to ensure cost-effectiveness. -Support the Repairs Manager with operational planning, KPI reporting, and audits. -Authorise materials, labour, and subcontractor invoices within agreed limits. -Promote and enforce safe working practices in line with H&S regulations and company policies. -Work collaboratively with tenants, contractors, and internal teams to deliver excellent service outcomes. -Line manage a team of operatives, including conducting 1:1s, appraisals, and performance reviews. -Maintain accurate records using the housing management or repairs system (e.g., Northgate, DRS, Orchard, etc.). -Carry out pre- and post-inspections of works to ensure quality, specification compliance, and customer satisfaction. -Ensure operatives have the correct materials, equipment, and information to complete their tasks effectively. -Manage absence, disciplinary, and grievance issues in line with HR policies.

Requirements

• communication
• leadership
• maintenance supervision
• health & safety
• management systems
• driving licence

What You Bring

-Excellent communication, leadership, and organisational skills. -Proven experience in supervising responsive or planned maintenance services, ideally in the social housing sector -Good understanding of health and safety legislation (e.g., CDM Regulations, Asbestos Awareness). -Ability to work under pressure, prioritise workloads, and meet deadlines. -Experience using housing or repairs management systems. -Strong knowledge of building maintenance, trades, and repair diagnostics. -Full UK driving licence.

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About Cardo (Wales & West)

-Founded from trade‑apprenticeship roots, the company grew into a trusted national contractor focused on community‑centric service delivery. -Operates across England and South Wales, blending local knowledge with national reach through regional offices. -Delivers planned and reactive repairs, voids management, refurbishment and retrofit services under accredited standards like ISO 9001 and PAS 2030. -Typical projects include social housing upgrades, public building refurbishments, specialist decorating and retrofit schemes. -Stands out by partnering with schools and councils to offer hands‑on industry insight and promote careers in construction.

Sector Specialisms