House Manager

Description

• Supporting the development of a strong community through organising social events and regular resident meetings
• Handling resident concerns with sensitivity, confidentiality, and respect
• Acting as the face of McCarthy Stone for homeowners’ families and friends
• Welcoming new homeowners and helping them settle into their new homes
• Managing supplier relationships to ensure smooth day-to-day operations
• Ensuring compliance with all Health and Safety requirements
• Being the first point of contact for residents and offering assistance, guidance, or support
• Providing a front-of-house service and engaging warmly with all visitors
• Overseeing estate management, including communal areas, gardens, and grounds

Requirements

• Has previous experience in a customer-facing or service management role
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has excellent communication skills and a proactive attitude
• Enjoys variety and takes initiative in a busy environment
• First Aid certification
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)

Benefits

• Workplace safety courses
• Employee Assistance Programme
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Dementia Friends training
• Ongoing development and progression support
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
• Work in beautiful surroundings
• Flexible working hours
• Group personal pension and life assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance