Support Desk Engineer

Overview

Provide on‑site and remote support for traffic enforcement solutions.

Key Responsibilities

• maintenance planning
• client support
• software rollout
• primary engineer
• incident management

Tasks

-Work with other Engineers and Sub-Contractors to plan and support on-street maintenance activities for the system safely and effectively. -Own and be responsible for providing exceptional support to our Clients and our range of bespoke enforcement solutions. Achieve this via onsite and remote working processes resolving a range of complex hardware and software issues within SLAs so that we can meet our contractual obligations. -Assist with rollouts of software and service upgrades. -Be the primary Engineer supporting a selection of Clients and becoming a key contact for any support issues and queries. -Work closely with the Senior Enforcement Engineers to improve incident life-cycle timing and solution efficiency and reliability.

Requirements

• sql
• degree
• pc hardware
• windows
• networking
• problem solving

What You Bring

-Advantageously someone with an understanding of SQL and possesses ability create queries to manipulate and retrieve data. -Someone who is interested in learning bespoke and technical systems. -Excellent problem-solving skills with a strong attention to detail -Someone with a Degree, Technical Degree, training or equivalent work experience working with PC hardware and software; fault finding, diagnosing and repairing. -Someone with a working knowledge of Microsoft Operating Systems and basic networking principles -Someone happy to travel across the UK to support customer systems. With full UK driving licence. -Someone who can work on their own or as part of a team; works well with other people and communicates effectively within the team and with clients. -Someone who is proactive and result-oriented (you’ll also have a structured and hands-on approach to complex tasks).

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Benefits

-Working in a very close-knit team with high staff retention and many years of experience together. -In-role training and access to an extensive online training platforms. -Excellent pension, employer contributions up to 10% of pensionable salary. -Flexible benefits to suit your personal needs. -Free onsite parking. -37.5 hour working week with flexible arrangements. -Annual, business performance-related bonus. -Onsite, subsidised catering and refreshments. -Investment in personal development and support to membership of professional institutions. -26 days holiday, increasing up to 29 days with long service + statutory holidays (Bank Holidays etc).

About Yunex Traffic

-Headquartered in Munich with major operations in Poole, UK, it combines electronics, cloud, AI and 5G to rethink mobility. -Projects range from adaptive traffic lights and tunnel automation to V2X tolling systems and traffic simulation. -Its Aimsun subsidiary enhances predictive traffic simulation, enabling smarter planning and autonomous-vehicle modeling. -Unique in meeting major regional tech standards across EU, UK, Asia and Americas, it supports diverse global rollouts.

Sector Specialisms

Visa Sponsorship

-role is not eligible for skilled worker visa sponsorship.