Customer Support Specialist III - ES Division

Overview

Supports customers and internal teams with waste profiling, documentation, and reporting.

Key Responsibilities

• document processing
• billing review
• waste characterization
• manifest prep
• report generation
• profile management

Tasks

-Processes memos, correspondence, reports and other documents. -Reviews billing adjustments. -Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations. -Assists and provides support to internal and external customers. -Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval. -Prepares manifests for mailing, scanning, or emailing. -Research operational concerns, questions and discrepancies. -Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders. -Prepares and transmits reports and waste shipment summaries. -Maintains customer profiles and contract filing system.

Requirements

• ms office
• dot
• rcra
• project management
• customer service
• data analysis

What You Bring

-Knowledge of the MS Office Suite. -Ability to coordinate and manage multiple projects. -Ability to work within a team environment and handle multiple assignments simultaneously. -Familiarity with DOT regulations. -To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability. -3 or more years related customer service experience. -Knowledge of RCRA as it relates to waste characterization and waste processing protocols. -Ability to identify trends and data patterns.

People Also Searched For

Benefits

-Employee Stock Purchase Plan (ESPP). -Employee and Family Assistance Program (EAP). -Comprehensive medical benefits coverage, dental plans and vision coverage. -Health care and dependent care spending accounts. -401(k) plan with a generous company match. -Short- and long-term disability. -Employee discount programs. -Life insurance and accidental death & dismemberment insurance. -Great Place to Work

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Sector Specialisms