Customer Facing Support Engineer

Overview

Coordinate post-order electrical engineering and support UK&I data‑center projects from Dubai.

Key Responsibilities

• order management
• pricing approval
• sales reporting
• proposal development
• customer interaction
• handover process

Tasks

-Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking. -Identify & build positive relations with all account decision makers & influencers who impact current or future business with Eaton. -Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain -Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data -Collaborate effectively with other departments and EMEA team members related to KAM's accounts -Assist KAM's to commercially respond to offer proposals -Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client. -Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management. -Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information. -Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation -Assist in using internal resources to develop proposals that meet/exceed client requirement -Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams

Requirements

• salesforce
• sap
• electrical engineering
• data center
• 5+ years
• onboarding

What You Bring

-Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential. -Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent -Structured employee development processes, open feedback culture with development plans -Detailed induction support and well-structured onboarding -Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges. -5+ years of related experience in the data center business -Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable. -Strong processes and state-of-the-art systems and tools

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Benefits

-Annual mentoring program, Eaton University, a reward, and recognition system -Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide

About Eaton

-global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power. -products and services span across industrial, commercial, residential, and infrastructure markets. -innovative solutions in energy storage, electrical distribution, and industrial automation. -instrumental in advancing technologies for utilities, transportation, and energy management. -recent standout projects include large-scale energy management systems for smart cities and utilities. -systems are crucial for sectors ranging from renewable energy to water resources management. -history of growth through acquisitions, continuously expanding global footprint and product offerings.

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