Rooms Inspector

Overview

Supervise housekeeping staff, inspect rooms for cleanliness, handle deficiencies and guest needs.

Key Responsibilities

• work orders
• staff training
• cleanliness
• room inspection
• progress reporting
• key control

Tasks

-Initiate work orders for repairs and maintenance; follow through on each work order until completed. -Oversee training of Room Attendants. -Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. -Maintain a warm and friendly demeanor at all times -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Supervise Laundry employees, when applicable. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings. -Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards. -Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Maintain key control. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment. -Attend all hotel required meetings and trainings. -Assist Housekeeping Management in preparation of Standard of the Week. -Ensure overall guest satisfaction. -Ensure completion of regular maintenance and cleaning projects on a biannual basis. -Carry an active pager/radio to maintain contact with the Front Office and/or Engineering. -Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily. -Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status. -Handle items for "Lost and Found" according to the standards. -Monitor all V.I.P.'s, special guests and requests. -Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room.

Requirements

• communication
• problem solving
• supervisory
• high school
• college
• multitasking

What You Bring

-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be able to show initiative, including anticipating guest or operational needs. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to maintain confidentiality of information. -Previous supervisory responsibility preferred. -Ability to stand during entire shift. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -College course work in related field helpful. -High School diploma or equivalent required. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to cross-train in other hotel related areas.

People Also Searched For

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms