Hire Controller

Overview

Customer service role handling hire orders, upselling, and managing client relationships.

Key Responsibilities

• continuous improvement
• process improvement
• service levels

Tasks

-A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels

Requirements

• adaptability
• powered access
• ms office
• customer service
• communication
• product knowledge

What You Bring

-A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy -Experience dealing with Powered Access (Desirable) -A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role -Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers -Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers -Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business -Previous experience in the hire or construction industry would be advantageous but not essential -Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures

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About Drake Tappe

-A premier talent solutions provider specializing in engineering, technical, and operational industries. -Committed to delivering exceptional recruitment services and has grown into a globally recognized player. -Offers specialized services in Energy, Infrastructure, Marine, Transport, and Utilities sectors. -Connects clients with top-tier talent for complex projects through a robust network and deep industry expertise. -Places professionals in high-profile projects across industries with a global impact. -Focuses on creating long-term relationships with clients and candidates through a tailored approach.

Sector Specialisms