Guest Service Attendant - Kimpton Era Midtown NY

Description

• Assist guests with luggage delivery to and from their rooms.
• Warmly greet all guests and visitors upon arrival and departure at the hotel entrance.
• Monitor and manage traffic flow at the hotel entrance.
• Assist with any special requests or needs guests may have regarding their belongings.
• Respond promptly and courteously to guest inquiries and requests, escalating issues to management when necessary.
• Maintain an up-to-date knowledge of hotel services, facilities, and local attractions.
• Anticipate guest needs and offer solutions proactively.
• Maintain a welcoming and orderly hotel entrance, ensuring cleanliness and accessibility.
• Maintain cleanliness and organization of luggage carts and storage areas.
• Participate in training sessions and departmental meetings as required.
• Escort guests to their rooms upon request, providing an overview of hotel amenities and room features.
• Provide directions and information about the hotel and local area.
• Handle guest mail, packages, and deliveries.
• Adhere to all hotel policies and procedures, including safety and security protocols.
• Open vehicle doors for guests and assist with unloading/loading luggage.
• Collaborate with the Front Desk and other departments to ensure a cohesive guest experience.
• Safely store and retrieve guest luggage in the luggage room.
• Coordinate and manage taxi and ride-share services for guests.

Requirements

• Ability to work flexible hours, including overnights, weekends and holidays, as needed.
• Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Ability to work independently and efficiently, as well as collaboratively within a team.
• Manual dexterity to operate necessary equipment and handle supplies.
• Ability to lift and carry up to 20-40 pounds.
• Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
• Fluent in English; proficiency in additional languages is a significant plus.
• Strong organizational skills.
• Exceptional attention to detail and a commitment to high-quality work.

Benefits

• Hourly Rate: $16.82 - $18.82

Training + Development

Interview process

Visa Sponsorship

Security clearance