Division Customer Service Specialist - Austin

Overview

Provide 5-star post‑installation customer service, schedule service visits, and communicate issues.

Key Responsibilities

• customer support
• issue resolution
• data reporting
• appointment scheduling
• team huddle
• service feedback

Tasks

-Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services. -Attend and facilitate the mandatory morning Customer Service huddle by following the Customer Service Representative morning huddle agenda. -Provides data and feedback to the General Manager, Operations Manager, In-Home Sales Manager, In-Home Assistant Sales Managers, Installation Managers, and Assistant Installation Managers regarding all service-related issues. -Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services. -Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.

Requirements

• multitasking
• high school
• communication

What You Bring

-Ability to multitask. -High school diploma or equivalent required. -Strong written and verbal communication skills.

People Also Searched For

Benefits

-401(k) with company match -Paid holidays and paid time off (PTO) -Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) -HSA plan with company match -Employee Referral Program -Paid training and unlimited professional growth potential -Employee Discount Program

About West Shore Home

-Began as a small local remodeler and expanded nationwide. -Uses a tech-driven platform with iPad design tools and streamlined scheduling. -Most projects like window, door, or bath upgrades are completed in a single day. -Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas. -Serves over a million homeowners across the U.S. -Focuses on delivering bathroom remodels, window replacements, and door installations. -Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.

Sector Specialisms