Technical Implementation Engineer I

Overview

Provides technical support and issue resolution for utility grid solutions.

Key Responsibilities

• change control
• root cause
• test lab
• beta testing
• ami technology
• software installation

Tasks

-Adhere to formal change control processes -Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions -Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects. -Ensure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines -Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes -Owns test environments and test lab to support the deployment organization -Represents Company in a positive, professional manner when working with both internal and external customers. -Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite -Test and support beta versions of software and identifies gaps in technical documentation such as release notes -Develop subject matter expertise in two-way electric AMI technology, from head-end software to the field endpoints -Support System Acceptance Testing (SAT) for new customer deployments -Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable -Supports and adheres to Company’s Code of Conduct and Ethics Policy. -Support software installation activities for new releases and provide post-implementation support. -Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly

Requirements

• bsc
• oracle
• sql server
• windows
• unix
• scripting

What You Bring

-Demonstrate customer focus with proven ability to resolve customer issues appropriately. -Self-motivated, proactive, able to work under stressful conditions. -Utility operations experience is a plus -Experience in working with solutions involving both software and hardware -Background in software quality testing desired -Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others. -Experience with Oracle or SQL Server database a plus -Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions. -Ability to multitask and prioritize. -Utility domain knowledge preferred -Experience with wireless technologies is a plus -Ability to travel approximately 25%. -Ability to plan and maintain schedules. -Excellent team player; self-starter with the ability to work unsupervised -Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus -Bachelor of Science degree required -Excellent written and oral communication skills -Strong customer communication and service skills -Strong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues -Accustomed to working in an environment driven by high standards for service and system delivery -Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions. -Highly adaptable in a dynamic work environment

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Benefits

-Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.

About Landis+Gyr

-Founded in 1896 in Switzerland, it began manufacturing electricity meters and steadily expanded overseas by the 1920s. -By the 1980s it introduced digital meters, and through early 2000s acquisitions (Enermet, Hunt, Cellnet) became a global AMI leader. -After ownership by Toshiba and a 2017 IPO on the SIX Swiss Exchange, it now operates in over 30 countries. -Typical projects include deploying advanced metering infrastructure, grid‑edge intelligence, EV charging, water and street‑lighting networks. -They partner on grid modernization with utilities (electric, gas, water), offering smart meters, data analytics, and asset management platforms.

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