Leasing and Occupancy Specialist II, Part-time (Urbana at Hioaks)

Description

• Remain current with local events and hiring trends that may have an impact on the property.
• During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
• Interact with prospective and current residents to achieve maximum occupancy.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.

Requirements

• Ability to work with a diverse group of people and personalities.
• 3-5 years of relevant work experience
• Excellent customer service skills
• Experience with computer systems, particularly Microsoft Office
• High school diploma or GED equivalent
• Associate's degree
• Experience with Yardi or RealPage property management software
• Strong attention to detail
• NALP or SHCM certifications
• Minimum of 1-2 years of experience in customer service
• Exceptional interpersonal and communication skills
• Ability to work under pressure
• Direct experience with LIHTC program

Benefits

• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Tuition Reimbursement program and continuous training and development opportunities
• Various Comprehensive Medical, Dental, & Vision plan options
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Flexible and/or Hybrid schedules are available for certain roles
• 401(k) plan options with a company match
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

Training + Development

Interview process

Visa Sponsorship

Security clearance