Oversee training and ensure retention of site staff
Process and approve necessary incident reports, invoices, and administrative service requests
Ensure maximum level of customer service is provided to residents; respond to and address resident complaints and concerns
Oversee, direct and motivate site staff
Ensure compliance with the Residential Tenancies Act
Work with contractors and vendors in a professional manner to ensure maintenance and scheduled tasks are completed on time
Ensure properties are prepared for the move-in of new tenants
Conduct move-out inspections and work with team members to address repairs, maintenance, and statements of account for security deposits
Conduct physical inspections of properties on a regular basis, providing direction for maintenance, grounds and custodial staff in meeting established property standards
Collaborate with maintenance, revenue management, leasing and central services teams to ensure the smooth delivery of an exceptional customer experience
Requirements
ms office
5 years
class g
property management
multi-residential
customer service
Strong interpersonal skills
Exceptional written and oral communication skills
Minimum 5 years property management experience is required
RRSP match
Strong command of MS Office products: Word, Excel, PowerPoint
Understand and meet federal, provincial, and local laws, bylaws, codes and property standards
Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner
Excellent organizational skills with a strong ability to multi-task
MUST have a valid and clean G driver’s license
property management: 3 years (required)
Detail-oriented; able to resolve problems using facts, sound reasoning and common sense
Multi-residential operations experience is required
Forward thinking with an ability to develop creative strategic solutions to issues
Class G Licence (required)
Customer service: 5 years (preferred)
Benefits
Dental care
Provide you with a Career; we offer stable full-time employment, benefits and a retirement program
Life insurance
Opportunity for growth; we are expanding at an accelerated rate, with that comes new opportunities
Extended health care
Treat our employees fair; we offer competitive wages, provide training and value each employee
Family built, owned and managed; family is at the heart of our company and a core value