Portfolio Support Manager

Overview

Offers interim property management, ensuring operations, compliance and resident satisfaction.

Key Responsibilities

• rent collection
• maintenance scheduling
• compliance management
• financial reporting
• property inspections
• resident liaison

Tasks

-Serve as a visible, approachable point of contact for residents during staffing transitions. -Collaboration & Mentorship: Builds strong relationships, shares knowledge, and uplifts teams. -Foster a supportive and collaborative environment that emphasizes teamwork, accountability, and service excellence. -Support budgeting, financial reporting, and variance tracking as needed. -Provide temporary supervision, coaching, and mentoring for on-site administrative and maintenance staff. -Monitor rent collection and take timely action on delinquencies in accordance with legal requirements and company policy. -Operational Excellence: Ensures compliance, efficiency, and consistency across portfolio sites. -Step in as interim site manager or assistant manager during vacancies, transitions, or leaves of absence. -Support preventive maintenance schedules and follow up on completion of work orders. -Implement and uphold company policies, procedures, and performance standards across assigned properties. -Coordinate with accounting and operations staff to maintain accurate, timely financial and administrative records. -Address resident concerns with professionalism, empathy, and prompt follow-up. -Supportive Leadership: Provides short-term guidance that empowers staff without undermining permanent management. -Assist with capital needs assessments and long-term maintenance planning. -Facilitate resident meetings and maintain clear communication channels to promote satisfaction and trust. -Oversee daily property condition and maintenance needs, conducting inspections of units and common areas. -Ensure ongoing compliance with LIHTC, HUD/Section 8, and other applicable housing program requirements, including certifications, re-certifications, and file audits. -Act as a culture carrier across the portfolio, reinforcing values of integrity, service, and excellence. -Support staff onboarding and training for new hires, helping them acclimate to company processes and expectations. -Ensure timely turnover of vacant units and high-quality preparation for new residents. -Share insights and recommendations on recurring challenges, offering practical solutions for improvement. -Keep the Director of Portfolio Operations informed on property status, resident concerns, and any unusual issues. -Ensure day-to-day property operations remain consistent, including rent collection, work order management, move-ins/move-outs, vendor coordination, inspections, and compliance tasks. -Partner with the Director of Portfolio Operations to ensure properties stay aligned with ownership goals and contractual/regulatory requirements.

Requirements

• adaptability
• leadership
• problem solving
• compliance
• property management
• affordable housing

What You Bring

-Adaptability & Flexibility: Thrives in varied settings and can seamlessly shift between roles. -Excellent interpersonal, leadership, and communication skills. -Flexibility to travel to different sites within the portfolio on short notice . -Proven adaptability—able to step into new environments quickly and effectively. -Strong problem-solving abilities and attention to detail. -Strong knowledge of compliance, reporting, and regulatory requirements. -3–5 years of progressive property management experience, preferably in affordable housing, LIHTC, and/or HUD programs.

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Benefits

-STABILITY for 45+ years of meeting our client's business needs;

About Peabody Companies

-Strategically expanding across New England, New Jersey, and Florida through acquisition and development. -Offers diverse services including property management, leasing, facility maintenance, and real estate brokerage. -Recognized for transforming historic buildings and securing federal and state financing for projects. -Known for innovative resident-focused development and award-winning workplace culture.

Sector Specialisms