Resort Experiences Manager

Overview

Develops and executes guest-focused programming and marketing to drive revenue.

Key Responsibilities

• social media
• content creation
• photography coordination
• event execution
• analytics reporting
• campaign management

Tasks

-Lead monthly programming and marketing meeting to include key leadership at the hotel -Develop and execute promotional campaigns through relevant digital and social media channels -Develop and execute annual Hotel and Restaurant + Bar marketing plan to budget, in -Manage social media account(s) for the Property, including content capture, copywriting, -Central point of contact for regionally approved local photographers for food, amenity, and -Align and activate alongside annual Kimpton Brand events and activation strategies (seasonal, -Support the coordination of photography for new menu updates, seasonal activations, and -Act as primary liaison between property team and Kimpton Tiered Services agency as applicable. -Act as the liaison between the property and local partners, agencies and businesses to ensure -Manage the execution of restaurants sponsored events, activations, community/government -Coordinate with property and above property analytics teams to report success of property -Coordinate and execute printed and digital materials in partnership with Kimpton Studio Team -Work with the property and brand digital marketing teams to verify that all restaurant and hotel -Work with PR agency to maintain a comprehensive list of local media, business, community, and -Act as primary point of leadership on property for all marketing initiatives -Utilize the strategy, templates, copy framework and imagery provided by the Kimpton Home -Partner with the Kimpton Music + Programming to customize programming touchpoints within -Engage with guests to gather real-time feedback on programs, activations, and overall -Achieve established social media key performance indicators and actively participate in the -Keep abreast of competition and its collateral, advertising, and marketing efforts and constantly -Engage in proactive online reputation management by surfacing relevant guest comments -Partner Hotel, R&B and sales teams to identify opportunities to target in-house guests, locals, -Verify that all marketing content for the Hotel and Restaurant + Bars in digital channels is -Manage the execution of direct marketing activities for Property -Assist in the production of visual assets for all property, including menus, temporary signage in, -Provide training and marketing leadership and act as programming subject matter expert for -Assist with providing input for ownership or key stakeholder presentations such as budget -Partner with the Kimpton Restaurant + Bar Marketing Team to develop localized creative -Liaise with property PR team to ensure the programming, events, and activations are integrated

Requirements

• 3+ years
• event production
• digital campaign
• social media
• problem solving
• interpersonal

What You Bring

-Demonstrated success in building marketing plan with a focus on experiential and event -Self-initiative to get things done; a natural problem solver and critical thinker -A passion for music, hospitality, guest experience, and creative thinking -3+ years’ experience in event production, marketing, public relations, digital or related -Be available for interviews and press opportunities as needed as the cultural ambassador of the -Experience with digital campaign planning and social media management -Outstanding interpersonal skills and ability to interact and communicate effectively -Excellent organizational skills and experienced in prioritizing and establishing procedures for

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms