Warranty Coordinator - Pittsburgh area

Overview

Coordinate warranty repairs, schedule subcontractors, ensure homeowner satisfaction.

Key Responsibilities

• request intake
• repair scheduling
• subcontractor coordination
• issue evaluation
• work order processing
• customer follow-up

Tasks

-Receive and confirm receipt of homeowner requests -Schedule and manage subcontractors to make designated warranty repairs -Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments -Develops and maintains good rapport with subcontractors and homeowners -Execute policies to ensure compliance with quality standards -Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company -Evaluate homeowner repair issues to determine if they are warrantable items -Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs -Follow up with homeowners to ensure concerns are addressed in a timely and professional manner

Requirements

• communication
• overtime
• warranty certification

What You Bring

-Communicates effectively to homeowner if repair issue is deemed not warrantable -Ability to work overtime -Certifies warranty work is completed within contractor obligations

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About DR Horton

-Offers a diverse range of homes designed to meet the needs of various life stages, ensuring that there is a home for everyone. -Renowned for commitment to quality and innovation, notably through the integration of smart home technology in their offerings, providing enhanced convenience and modern living experiences for homeowners. -Supports homebuyers and homeowners with a suite of tools and resources, facilitating a smooth and informed homebuying process. -Collaborates extensively with real estate agents to help clients find their ideal homes, demonstrating a strong commitment to customer satisfaction and community engagement.

Sector Specialisms