Residential Service Manager

Overview

Oversee residential service team, schedule jobs, ensure customer satisfaction, manage admin.

Key Responsibilities

• schedule monitoring
• job tracking
• billing processing
• administrative paperwork
• performance reviews
• customer follow-up

Tasks

-Participate in planning process and establishing department goals and objectives -Constantly monitor service technicians’ schedules to maximize efficiency and profitability -Track for jobs completed and place follow up calls to customers to ensure expectations were met -Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary -Responsible for timely completion of all administrative paperwork associated with this position -Provide immediate problem-solving assistance to office staff/service technicians -Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing -Assist with daily scheduling of all jobs; ensuring customers’ preferences are met

Requirements

• driver's license
• high school
• technical aptitude
• management experience
• microsoft office
• bachelor's

What You Bring

-Must have a valid driver’s license and a good driving record -High School Diploma/GED required -Strong aptitude for technical applications and mechanical systems -Management experience preferred -Ability to effectively communicate with the customer and represent the company in a professional manner -Experienced using Microsoft Office applications -Bachelor's degree preferred

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Benefits

-Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day -401k retirement plan: Including an employer match! -Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! -Floating Holidays: Up to 2 floating holidays per year -Competitive compensation: Including annual performance evaluations! -Company paid: Life insurance, short-term disability, & long-term disability -Medical, dental, and vision options: Available on the 1st day of the month following your start date!

About Dh Pace Company, Inc.

-Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties. -Offers a wide range of products, including doors, automated systems, and security solutions. -Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance. -Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.

Sector Specialisms

Security Clearance

-references, employment verifications, background check, and drug screen required before hire.