Customer Service Call Out Dispatcher

Overview

Handle customer calls/emails, log service requests, dispatch engineers, and provide admin support.

Key Responsibilities

• request handling
• safety guidance
• customer support
• job reporting
• job dispatch
• supervisor support

Tasks

-To welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide an adequate answer. -To manage incoming requests mainly by telephone as well as by email. -To identify safety situations and manage these by giving the adequate safety instructions as described in our global safety procedures. You will show empathy, be aware about customer feelings in such situation and provides adequate safety advice to calm the passenger if needed. -To make the contact as easy as possible for the customer and provide adequate information and support. -Support the supervisors in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor reports. -Record and book any jobs and dispatch engineers in a timely manner.

Requirements

• contact centre
• administrative
• word
• excel
• english
• customer service

What You Bring

-Must have Call Contact Centre experience. -Attention to detail. -Good critical thinking skills. -Good administrative skills is essential. -Good telephone manner. -Good Word, Excel, and Outlook. -Good written and spoken English. -Call out dispatcher experience is beneficial. -Previous work experience in customer service. -You will need to follow the KONE processes by showing responsiveness, responsibility, and quick spirit.

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About Kone

-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.

Sector Specialisms