Parts Counter Advisor

Overview

Assist customers with parts inquiries, orders, and returns at the dealership counter.

Key Responsibilities

• customer service
• cash handling
• vehicle compliance
• confidentiality
• safety compliance
• training participation

Tasks

-Respond to all customer requests in a professional and courteous, timely and responsive manner. -Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units. -Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. -Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. -Maintain company and product confidentiality. -Adhere to all Company policies and departmental procedures and rules. -Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism. -Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities. -Attend and participate in all meetings, training, and activities as required.

Requirements

• high school
• 3+ yrs
• caterpillar
• office 365
• dependable
• communication

What You Bring

-Must be honest, reliable, and dependable, and display a positive attitude. -Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed. -Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job. -Able to communicate effectively with customers, co-workers, vendors, and managers. -Demonstrate proficiency in the use of web-browsers. -Must be able to work independently and/or with others in a team environment. -Communicate effectively, verbally and in writing. -Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks. -Able to lift up to 50-80 pounds occasionally. -High School Diploma (or equivalent) required and three or more years of relevant experience desired. -Must have patience to perform routine tasks daily, accurately, and consistently. -Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. -Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software. -Must be able to communicate via email effectively and efficiently (MS Office 365, etc.). -Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. -Must be able to work well under occasional pressure or within work standards and deadlines. -Displays flexibility, handles changes to assigned tasks with ease. -Excellent communication skills. -Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.

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Benefits

-All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.

About Thompson Machinery

-The company grew from a GMC truck dealership into a premier Caterpillar dealer. -Expansion continued in the 1980s with acquisitions in Memphis and Mississippi, cementing its present-day territory. -Offers equipment sales, rentals, parts, and service. -Runs a full-service machine shop providing welding, line boring, waterjet cutting, and hydraulic repairs. -Includes a specialized power division—Thompson Energy Solutions—serving commercial, marine, and industrial generator markets. -Projects span road building, airport construction, waste management, forestry, mining, agriculture, and microgrid energy systems. -Consistently adopts new technology, such as Cat’s hydrogen-capable gensets and GPS-enabled compaction equipment. -Notable clients include major waste management, aggregates, and construction firms, highlighting its work in landfill compaction and site prep.

Sector Specialisms

Security Clearance

-must pass a pre‑employment background check, physical exam and drug screen.