Specialist Housing Partner (Independent Living Housing Officer)

Overview

Support independent living residents, manage tenancy issues and community engagement.

Key Responsibilities

• resident relations
• lettings coordination
• collaboration
• community engagement
• rent arrears
• tenancy management

Tasks

-Be a visible, supportive presence in our schemes, building strong relationships with residents. -Work closely with lettings teams to ensure smooth move-ins and positive first impressions. -Collaborate with internal teams and external partners to deliver joined-up support. -Encourage community engagement and help residents live independently for as long as possible. -Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.

Requirements

• communication
• cih level3
• housing management
• anti‑social
• safeguarding
• multi‑tasking

What You Bring

-Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. -CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience -Experience delivering housing management services within a specialist or generic housing context. -Regular business travel will be necessary to other Accent sites and off-site meetings as required. -Strong understanding of anti-social behaviour management and rental income collection processes. -Knowledge of safeguarding practices within a housing context. -Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.

People Also Searched For

About Accent Group Ltd

-Founded in 1966, the company has grown from a small provider into a major charitable housing association in England. -Delivers new-build and resale shared ownership homes through its Homemade sales arm. -Typical projects include affordable rentals, sheltered schemes for over‑55s, and community‑focused housing developments. -Specialises in residential, affordable housing, independent living and shared ownership sectors. -Unusually, it runs a ‘Customer Voice’ group enabling residents to directly shape its services and policies.

Sector Specialisms

Interview Process

-stage 1: teams call with hiring manager on 13th november via teams. -stage 2: in‑person interview with behavioural and scenario questions at the nottingham scheme on 20th november, plus a pre‑completed customer service questionnaire.

Visa Sponsorship

-no visa sponsorship; candidates must already have right to work in the uk.

Security Clearance

-successful candidates will undergo a dbs check.