Technical Support (Design)

Overview

Provide technical support for licence programmes and low‑carbon tech applications.

Key Responsibilities

• it solutions
• document control
• process improvement
• reporting
• application processing
• hse compliance

Tasks

-Use innovative IT solutions and best practices to improve efficiency. -Manage correspondence, applications, and contacts, initiating appropriate actions with installers and customers. -Promote and deliver excellent customer service standards. -Maintain quality standards in all activities. -Contribute to process and procedure improvements within Licence Programmes and LCT. -Provide administration, management support, and reporting across all LCT areas. -Administer and process all documentation throughout the project lifecycle. -Ensure all customer contacts/applications are processed in line with relevant procedures and timescales. -Support delivery of customer and regulatory commitments. -Comply with Health, Safety, and Environmental requirements and lead by example toward a zero-accident culture. -Act as an effective member of the LCT technical team.

Requirements

• utilities
• regulatory
• telephony
• data management
• teamwork
• energy networks

What You Bring

-Experience within utilities, civil engineering, or construction sectors. -Awareness of regulatory issues and inter-business relationships. -Strong telephony and customer service skills. -Working knowledge of network and business data management systems. -Understanding of regulatory reporting requirements, Guaranteed Standards, Licence, and Ofgem obligations. -Ability to work effectively in a multi-functional team. -Knowledge of Energy Networks policies, procedures, and health, safety, and environmental legislation would be beneficial

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Benefits

-Electric Vehicle Schemes – to help you transition to green/clean driving -Holiday purchase – perfect your work/life balance with extra annual leave -Cycle to Work scheme and public transport season ticket loans -36 days annual leave -Share Incentive Plan and Sharesave Scheme -Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more -Access to ‘nudge’ financial wellbeing support -Life Assurance (4x salary) -Technology Vouchers – save more and spread the cost of your technology purposes -Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

About Scottish Power

-Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England. -Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance. -Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Sector Specialisms

Visa Sponsorship

-applicants not a citizen must meet applicable immigration requirements. -company will support the employee with necessary immigration requirements if required.