Leasing Associate

Overview

Leasing associate manages leasing, marketing, admin and resident services.

Key Responsibilities

• leasing
• marketing
• data entry
• service ops
• compliance
• customer service

Tasks

-Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support -Walk the property for curb appeal and overall property appearance. -Inspect apartments with the new residents at move in and complete all the necessary paperwork -Recommend programs and strategies to increase qualified traffic and closing ratios. -Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins -Perform telephone market surveys and physical shops of competitors -Recommend strategies and programs for on-site marketing activity -Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate -Attend weekly marketing meetings -Provide excellent customer service and display courteous and professional attitude toward all customers -Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention -Maintain availability for resident functions, community affiliated events and weekends -Collect and accurately process and report receipt of application fees, security deposits, rents and other fees -Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met -Accurately enter all prospect and resident data into Entrata in a timely manner -Inspect market ready units and models each morning -Maintain all leasing office standards -Assist in planning and preparation of resident functions. -Keep files, desk, and leasing area organized -Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards

Requirements

• customer service
• real estate
• high school
• microsoft office
• driver’s license
• weekend work

What You Bring

-1-year customer service or sales experience (or relevant education) -Must be able to walk apartments and grounds, including steps and climbing stairs -In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire -High school diploma or equivalent, college preferred. -Occasionally requires lifting 20 pounds or less -Excellent English communication skills, both verbal and written. -Strong computer skills including Microsoft Office (Word, Excel) -Must be available to work weekends and holidays -Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher. -Valid driver’s license

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About Aion Management

-AION Management was founded in 2017 with a vision to redefine workforce apartment living through hands-on property management. -Operating across the Mid-Atlantic and Midwest, it manages a portfolio of around 60 properties. -The company's vertical integration—combining AION Partners, AION Management, and in-house construction—enables seamless acquisitions, renovations, and operations. -Led by investment and construction teams, the firm sources and enhances assets, executing core-plus, value-add, and opportunistic strategies. -Key projects include workforce housing ventures across multiple regions. -They recently launched Amenify’s resident services app, enhancing the resident experience. -Typical renovations modernize interiors, create extended living spaces, and improve asset value while boosting resident satisfaction. -Headquartered in Philadelphia and New York, the company leverages regional expertise to grow in established and emerging markets.

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