Customer Liaison Officer

Overview

Liaise with tenants to coordinate sustainability work and provide ongoing support.

Key Responsibilities

• tenant support
• choice events
• communication liaison
• pre‑works docs
• access monitoring
• event coordination

Tasks

-Providing on-going support, consultation and provision of information to tenants whilst work is carried out on their Homes. -Carry out choice events/individual consultation with tenants regarding future work, and coordinate tenant’s choices as appropriate to scheme, as required -Ensuring all communication and liaison activities are carried out to the satisfaction of all -Generate and distribute relevant pre-works correspondence to residents before the works begin -Record and monitor no access, reporting three times no access to client and refusals ensuring relevant forms are completed. -Organise and facilitate and attend Open Day / scheme launch event.

Requirements

• complaint management
• stakeholder management
• self management
• gcse maths
• sustainability
• customer liaison

What You Bring

We are looking to recruit an experienced individual to join our established team. Reporting to our Sustainability Lead our Customer Liaison Officer provide support to ensure the provision of an effective and efficient sustainability service. -Experience of working with resident groups and managing complaints and requests for service -Experience of establishing and developing professional working relationships with internal and external customers, contractors, external partners and colleagues. -Experience of working alone with minimum supervision, managing own daily schedule / workload and using own initiative to make decisions -GCSE or equivalent standard in Math's and English -Knowledge of Sustainability and skilled in recommending and implementing suitable initiatives to suit the needs of our customers

People Also Searched For

Benefits

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. -Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives -Company pension scheme with up to 10% matched contributions -Essential car user allowance to support you with car running costs -Flexibility on where you work with home working kit provided -Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. -33 days holiday per year plus bank holidays, and a holiday a buy scheme. -Life assurance subject to being a member of our company pension scheme. -Enhanced sick pay with up to 3 months full pay and 3 months half pay -Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

About Msv Housing

-MSV offers a combination of traditional affordable rental housing with shared ownership and rent-to-buy purchase schemes. -Specialised independent living accommodation is provided for over-55s in multiple locations. -Tenants can access communal hubs offering life skills, community events, and mutual exchange services.

Sector Specialisms

Interview Process

-interviews scheduled for 15th december 2025