Customer Experience Executive

Overview

Coordinate new homeowner journey, ensure smooth experience post‑handover.

Key Responsibilities

• journey tracking
• kpi reporting
• customer liaison
• stakeholder collaboration
• issue escalation
• communication management

Tasks

-Help identify and implement improvements to elevate the customer experience -Manage and deliver clear, confident communications at every stage of the journey -Be the key point of contact for customers from demonstration through to post-completion (up to 20 weeks after handover) -Track journey milestones and ensure visits, documentation and updates are on time and accurate -Collaborate with Sales, Production and Customer Service to reduce risk and ensure consistency -Maintain accurate records and provide regular updates on KPIs and customer satisfaction scores -Support handovers, journey visits, and customer briefings to build trust and confidence -Escalate and follow through on customer concerns until resolution -Present updates at site meetings and promote awareness of the Customer Journey across teams

Requirements

• communication
• safety
• detail
• problem solving
• construction
• customer service

What You Bring

-Strong communication skills—both written and verbal—with a warm, professional tone -Financial and health & safety awareness preferred -Strong attention to detail and time management -A proactive, organised approach to problem-solving and coordination -Understanding of the housebuilding industry and HBF standards is a plus -Ability to build trust with customers and influence internal teams effectively -Experience in customer service or site-based roles (construction or residential sectors ideal) -Comfortable working under pressure and managing multiple priorities

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Benefits

-Healthcare cashback plan and wellbeing platform -Paid volunteering days and structured career development -Hill Incentive Scheme and retail discounts -A collaborative environment where your growth is supported, and your work has real impact -26 days holiday (plus bank holidays)

About Hill Group Uk

-Began with a visionary ambition to reshape UK housing landscapes. -Evolved into one of the country’s top privately‑owned housebuilders, renowned for high‑quality, 5‑star homes. -Projects range from rural and suburban houses to large‑scale urban mixed‑use regeneration and inner‑city apartments. -Expertise spans residential developments and infrastructure‑heavy mixed‑use schemes, often delivered via joint ventures. -Standout initiatives include donating modular homes to homelessness charities and pioneering community‑centred placemaking. -Landmark projects include Knights Park in Cambridge and regeneration in Coventry, showcasing bold scale.

Sector Specialisms