Maître d'hotel Hospitality Coordinator, Peacock Alley - Waldorf Astoria New York at Waldorf Astoria New York in New York, NY | USD36-38 | Kablio

Role

Description

guest service

reservation management

seating coordination

table escort

opening duties

presentation maintenance

Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence
Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience

Requirements

flexible hours

menu knowledge

fine dining

interpersonal

multitasking

food handler

Ability to work flexible hours, including nights, weekends, and holidays as needed.
Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred
Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence
Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.

Benefits

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Career growth and development
Mental Health Resources
Go Hilton travel discount program
Supportive parental leave
Medical Insurance Coverage – for you and your family
Best-in-Class Paid Time Off (PTO)
Access to your pay when you need it through DailyPay
Recognition and rewards programs
Matching 401(k)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

47-story hotel

Historic Structure

The hotel is one of the tallest and largest in the world, showcasing iconic architecture.

$2 billion restoration

Extensive Renovation

A major renovation transformed the property into a modern luxury destination.

1981 launch

Historical Milestone

Hosted significant events including the IBM PC launch and the first Met Gala.

43,000 sq ft

Event Space

Features expansive event spaces for hosting large gatherings and meetings.

The hotel was built in 1931 at 301 Park Avenue, claiming the title of the world’s largest and tallest hotel.
Originally two rival hotels from the 1890s merged to become an icon of hospitality and innovation.
Known for culinary inventions like Eggs Benedict, Waldorf Salad, and Lobster Newburg, and for pioneering in‑room dining.
Hosted legendary events such as the first Met Gala, the IBM PC launch, film shoots, and rock hall ceremonies.

Culture + Values

Exceptional service is at the heart of our culture.
We create unforgettable experiences with personal touches, combining timeless elegance and modern luxury.
Guest satisfaction is the foundation of everything we do.
We foster a culture of warmth, hospitality, and care for our guests and colleagues alike.

Environment + Sustainability

Net Zero by 2050

Carbon Emission Goal

The goal is to achieve net zero carbon emissions, marking a significant commitment to combating climate change.

Energy-efficient systems have been implemented to reduce carbon footprint.
Smart technologies are used to reduce water consumption.
A sustainable waste management program has been introduced, significantly decreasing waste sent to landfills.
Sustainable sourcing of food and materials is prioritized, with an emphasis on locally sourced products.

Inclusion & Diversity

Promotes a diverse and inclusive work environment.
Has a gender-balanced workforce and promotes equal opportunity across all employment levels.
Committed to fostering an inclusive workplace where all employees can thrive regardless of background or identity.

Articles

Waldorf Astoria New York Official Site

LinkedIn Profile

Role

Description

guest service

reservation management

seating coordination

table escort

opening duties

presentation maintenance

Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence
Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience

Requirements

flexible hours

menu knowledge

fine dining

interpersonal

multitasking

food handler

Ability to work flexible hours, including nights, weekends, and holidays as needed.
Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred
Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence
Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.

Benefits

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Career growth and development
Mental Health Resources
Go Hilton travel discount program
Supportive parental leave
Medical Insurance Coverage – for you and your family
Best-in-Class Paid Time Off (PTO)
Access to your pay when you need it through DailyPay
Recognition and rewards programs
Matching 401(k)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

47-story hotel

Historic Structure

The hotel is one of the tallest and largest in the world, showcasing iconic architecture.

$2 billion restoration

Extensive Renovation

A major renovation transformed the property into a modern luxury destination.

1981 launch

Historical Milestone

Hosted significant events including the IBM PC launch and the first Met Gala.

43,000 sq ft

Event Space

Features expansive event spaces for hosting large gatherings and meetings.

The hotel was built in 1931 at 301 Park Avenue, claiming the title of the world’s largest and tallest hotel.
Originally two rival hotels from the 1890s merged to become an icon of hospitality and innovation.
Known for culinary inventions like Eggs Benedict, Waldorf Salad, and Lobster Newburg, and for pioneering in‑room dining.
Hosted legendary events such as the first Met Gala, the IBM PC launch, film shoots, and rock hall ceremonies.

Culture + Values

Exceptional service is at the heart of our culture.
We create unforgettable experiences with personal touches, combining timeless elegance and modern luxury.
Guest satisfaction is the foundation of everything we do.
We foster a culture of warmth, hospitality, and care for our guests and colleagues alike.

Environment + Sustainability

Net Zero by 2050

Carbon Emission Goal

The goal is to achieve net zero carbon emissions, marking a significant commitment to combating climate change.

Energy-efficient systems have been implemented to reduce carbon footprint.
Smart technologies are used to reduce water consumption.
A sustainable waste management program has been introduced, significantly decreasing waste sent to landfills.
Sustainable sourcing of food and materials is prioritized, with an emphasis on locally sourced products.

Inclusion & Diversity

Promotes a diverse and inclusive work environment.
Has a gender-balanced workforce and promotes equal opportunity across all employment levels.
Committed to fostering an inclusive workplace where all employees can thrive regardless of background or identity.

Articles

Waldorf Astoria New York Official Site

LinkedIn Profile