Community Safety Co-Ordinator (12m FTC)

Overview

First contact for ASB reports, assess risk, manage cases and support residents.

Key Responsibilities

• record keeping
• risk assessment
• case management
• customer service
• inbox management
• resident liaison

Tasks

-Maintain accurate records and request relevant evidence to support case resolution. -Support the team with routine administrative tasks and contribute to service improvement reporting. -Respond to correspondence in line with our Customer Care Standards and brand guidelines. -Manage the ASB inbox and handle inbound/outbound calls with residents. -Provide excellent customer service, ensuring residents feel heard and supported. -Attend joint visits with Community Safety Officers and liaise with residents on preferred outcomes. -Be the first point of contact for ASB reports via phone, email, app, or online. -Assess risk levels, agree initial action plans, and allocate cases for onward management.

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About Paradigm Housing Group

-Evolved from a small housing provider into a regional powerhouse, born in 1988. -Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services. -Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation. -Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes. -Regulator-rated top tier for governance (G1) and financial viability (V1).

Sector Specialisms