Project Administrator

Overview

Support planning, scheduling, and deployment of field‑based survey operations.

Key Responsibilities

• contact recording
• mail merge
• appointment scheduling
• enquiry handling
• project upload
• process improvement

Tasks

-Recording points of contact onto our operating platform(s) -Mail Merge letters for tenants -Tangible productivity improvement – ensuring surveyors are fully booked each day -Retrieving booked appointments from our online booking platform and entering onto our operating platform -Handling and resolving telephone and email enquiries from tenants -Scheduling planned appointments for field-based operatives– being conversant utilising multiple works management systems -Setting priorities – You focus on what matters and remove roadblocks. -Sharing ideas and insight to continually improve the scheduling function including increasing appointments made, appointments kept, and properties accessed -Uploading projects to our on-line booking platform -Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments

Requirements

• composure
• bulk messaging
• technical skills
• patience
• time management
• approachability

What You Bring

-Composure – You stay calm under pressure and handle challenges well. -Bulk text messaging -Technical skills – You deliver work to a high standard. -Patience – You take time to understand people and processes. -Time management – You use your time well and get things done. -Approachability – You are easy to talk to and a good listener.

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Benefits

-26 days annual leave plus 8 Bank Holidays (pro rata) -Regular company social events including an annual summer BBQ -Additional leave for length of service up to 31 days each year -Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility) -Free eye tests and contribution towards new glasses/frames -Access to paid volunteering days in support of local charities/initiatives -Opportunity to buy additional annual leave or sell surplus leave -Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories -Access to an online platform providing employee discounts on hundreds of high street brands -Paid sick leave allowance each year -Enhanced employer pension contributions of 4% when you contribute 6% -Referral programme offering up to £2,000 -Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab -Regular Learning and Development opportunities -Enhanced maternity and paternity pay -37.5-hour working week -Competitive salary and transparent salary bands -Welcome goodie bag -Length of service reward

About Pennington Choices

-Support social housing landlords, NHS trusts, schools, commercial clients, and rail organisations. -Typical assignments include asbestos management, fire-safety surveys, and full building-safety consultancy. -Delivered quantity and cost-consultancy for major healthcare projects, including Sheffield Children’s Hospital over several years. -Technical auditing, energy-performance assessments, and stock-condition surveys are core repeat services. -Often appointed to manage complex projects under COVID challenges, delivering on time and budget. -Led by a senior team of directors with deep backgrounds in surveying, compliance, and public-sector services. -Blends lab testing, field surveying, and consultancy under one roof—an unusual scope for its size.

Sector Specialisms