Leasing and Occupancy Specialist II (The Residences on Lincoln Square)

Overview

Leasing specialist handling rentals, renewals, and resident services for mixed-income housing.

Key Responsibilities

• service requests
• database management
• lease documentation
• marketing updates
• document collection
• occupancy management

Tasks

-Review, prioritize and distribute resident service requests as required. -Generate and manage traffic, lotteries, wait list, property tours, leasing apartments and qualifying prospects following up on prospects leads. -Maintain applicable databases ensuring tour route, amenity areas and show units are to company standard. -Assist with the planning and facilitation of property events or programs required by the mixed income program guidelines. -Deliver customer service that exceeds expectations for new and current residents. -Remain up to date with any/all Federal, State and/or other regulatory requirements and programs. -Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types. -Assist with on-site management ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives. -Responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval during application / recertification process. -Interact with prospective and current residents to achieve maximum occupancy. -Remain current with local events and hiring trends that may have an impact on the property. -Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures. -Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics. -Educate and implement WinnCompanies programs, processes and policies to new and current residents as applicable.

Requirements

• yardi
• microsoft office
• associate's
• nalp
• 3-5 years
• bilingual

What You Bring

-Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry. -Proficient with web-based applications and computer systems such as Microsoft Office. -Knowledge of Yardi or Real Page software. -3-5 years of relevant work experience. -Excellent customer service skills. -Outstanding interpersonal and communication skills. -Associate's degree. -NALP certification. -High school diploma or GED equivalent. -Ability to work with a diverse group of people and personalities. -SHCM certification. -Ability to work under pressure. -Bilingual in English and Spanish. -Superb attention to detail. -2+ years of relevant work experience

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Benefits

-Tuition Reimbursement program and continuous training and development opportunities -Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families -Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) -401(k) plan options with a company match -Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) -Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance -Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) -Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution -Various Comprehensive Medical, Dental, & Vision plan options -Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options -Flexible and/or Hybrid schedules are available for certain roles

About Winncompanies

-Began as a vision to turn housing into vibrant communities. -Operates across 27 states plus D.C. and Puerto Rico. -Handles a diverse portfolio including affordable, mixed-income, market-rate, and military housing. -Projects integrate residential units with commercial spaces to create lively, mixed-use neighborhoods. -Expanded through three business arms: development, residential management, and military housing services. -Known for award-winning projects that revitalize neighborhoods with energy-efficiency upgrades. -Combines large-scale property management with hands-on community engagement programs.

Sector Specialisms