Director of Catering

Overview

Lead banquet/catering sales, manage operations, drive revenue, and ensure guest satisfaction.

Key Responsibilities

• delphi management
• revenue forecast
• lead management
• catering sales
• budget planning
• guest experience

Tasks

-Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel. -Completes Banquet/Catering Sales Activity Critiques (weekly/monthly/quarterly) with information that explains productivity, provides insights into opportunities and threats, and updates the stakeholders with market news. -Develops, implements, and sustains a high impact solicitation program focused on increasing local catering business. -Continuously looks for ways to improve guest experience at all touchpoints in the banquet and catering experience -Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and lead to increased market share. -Completes Catering/Sales components of the Marketing Plan (updated quarterly) including strategic action plans for all relevant market segments, booking channels and revenue streams. -Conducts outside catering sales calls and prospecting calls based upon set individual monthly goals. -Audits Delphi and creates follow-up action plans as needed. -Lifting, pushing, and pulling of objects weighing up to ten (10) pounds. -Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis. -Effectively responds to and handles guest problems and complaints. -Review catering sales strategies and provides feedback. -Assists Revenue Management and the Group Sales Manager with completing accurate projections. -Oversees all day-to-day operations for the Banquet/Catering sales effort. -Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. -Updates SOP’s as needed with DOS. -Approves Local Catering space releases in accordance with the stated policies. -Reviews Banquet/Catering pace reports with DOS and reforecast Weekly 30/60/90-Day Budget with the DOS and the Director of Revenue Management. -Attends Morning, Daily BEO and Departmental Meetings, representing Catering and Convention Services. -Creates and maintains an office environment conducive to effective selling and customer advocacy. -Manages lead processes to ensure prompt and thorough response to inquiries. -Works closely with the chef and culinary team on developing the working menu and ways to improve food presentations, execution, service and average checks. -Manages completion of new projects as they arise. -Participates in the development and management of the Banquet/Catering sales revenue and operating budgets. -Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. -Promotes and tracks lead referrals from NSOs, and Scout leads. -Sets Banquet/Catering goals and objectives with Director of Sales (DOS), utilizing goal-setting models and market knowledge. Ensures strategies and tactics are in place to achieve RPOGR (revenue per occupied group room) goals. -Administers Banquet/Catering Sales Smart Goals. -Effectively develops and manages relationships with key stakeholders, both internal and external. -Assist the Director of Sales to analyze market information through Delphi and implement catering strategy to achieve the hotel’s financial catering goals. -Assists with the development and implementation of catering promotions, both internal and external. -Establishes Banquet/Catering booking guidelines with the DOS, based on historical data and forecasts to maximize revenue. -Completes ROIs on new projects/ expenditures not forecasted . -Works with the management team to create and implement a catering sales marketing plan addressing revenue, customers and the market.

Requirements

• banquet sales
• 5+ years
• p&l
• event tech
• software
• negotiation

What You Bring

-Prospecting and Solicitation skills. -Financial management skills, e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling. -Problem-solving skills. -Must have a minimum of 5+ years of Banquet and Catering sales experience in a luxury environment. -Broad understanding of facility management (sanitation, maintenance, and operations). -Knowledge of menu planning, food presentation, banquet and event service operations. -Strong customer development and relationship management skills. -Ability to use standard software applications, the hotel system, and the Internet. -Knowledge of event technology products and services. -Knowledge of contract management and legalities. -Organizational skills. -Effective sales skills to up-sell products and services. -Effective decision-making skills. -Ability to manage guest room and meeting space inventories. -Negotiation skills and creative selling abilities. -Strong communication and presentation skills (verbal, listening, and writing). -Frequent walking, standing, and sitting. -Proven track record of a consistent ability to exceed sales goals.

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About Transwestern

-Founded with a focus on real estate services, Transwestern has become a leader in commercial real estate. -The company specializes in delivering integrated services across investment, development, and management. -Known for their expertise in both the commercial and industrial sectors, they offer tailored solutions for clients. -With a robust presence in the U.S., Transwestern has completed numerous landmark projects across key cities. -Transwestern has cultivated a reputation for innovation in asset management and real estate brokerage services. -Their commitment to providing strategic insights in the real estate market has led to long-term success and partnerships. -Notable for their work in revitalizing urban spaces and creating sustainable, high-performance buildings.

Sector Specialisms

Security Clearance

-pre‑employment background checks may include criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. -must pass a drug screen check before starting. -must provide satisfactory references.