Assistant Resident Manager, Calgary

Overview

On‑site assistant manager handling resident service, cleaning and minor maintenance.

Key Responsibilities

• hvac monitoring
• electrical troubleshooting
• plumbing maintenance
• garbage collection
• yard maintenance
• cleaning services

Tasks

-Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance -Assist in emergency procedures -Greet and interact with residents in a friendly and professional manner -Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies -Promote a welcoming atmosphere -Monitor and clean of garbage chutes, garbage and recycling rooms -Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action -Assist residents how to complete maintenance requests through the proper channels -Collection of garbage and recycling bins in coordination with the city waste schedule -Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required -Organize, promote and execute resident events (i.e. holiday parties & summer barbeques) -Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations -Follow up with residents to ensure a high level of customer satisfaction -Dust fire hose cabinets, bells and elevator tracks to minimize excess debris -Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways -Attend to resident concerns and service requests within 24 hours -Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops -Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready

Requirements

• whmis
• customer service
• property management
• heavy lifting
• computer
• fire safety

What You Bring

-Good written and verbal communication skills -Knowledge and understanding of the safe handling of cleaning materials (WHMIS) -Demonstrate excellent customer service and a "can-do" attitude -Previous or similar property management experience an asset -Must be able to lift up to 50 lbs. -Strong customer service skills -Basic computer and keyboarding skills -Knowledge and safe handling of cleaning chemicals -Knowledge of fire and life safety response systems (fire alarms and detection systems) -Ability to perform general cleaning duties, and minor maintenance repairs -Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)

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About Realstar

-Early success in Canadian multi-family rentals led to expansion into hospitality and international markets, including the UK and U.S. -Hotel operations in Canada include award-winning Days Inn by Wyndham franchises and recent growth in Motel 6 and Studio 6. -Recent milestones include launching new hotel prototypes in Canada and expanding UNCLE’s footprint in London, Leeds, and Manchester.

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