Manager, Service Operations

Overview

Lead service ops team, ensure safety, schedule, performance, and customer satisfaction.

Key Responsibilities

• safety audits
• service scheduling
• kpi review
• customer relations
• order invoicing
• staff leadership

Tasks

-Ensure employees are properly trained and consistently follow safe work procedures. -Review service results daily, weekly, and monthly; manage SWIP to ensure operational efficiency. -Drive continuous improvement initiatives to enhance service delivery and profitability. -Engage with customers to resolve service concerns and maintain strong relationships. -Conduct safety audits and lead toolbox talks to reinforce safe work practices. -Monitor service scheduling and resource allocation to meet customer commitments. -Participate in labor relations discussions and ensure compliance with collective agreements. -Build and maintain strong relationships with unionized employees and support a positive labor environment. -Ensure timely closure and invoicing of work orders to maintain financial accuracy. -Review operational KPIs and implement corrective actions as needed. -Provide day-to-day leadership for service staff, including recruitment, onboarding, coaching, and performance management. -Represent Finning professionally in all customer and internal interactions. -Champion a healthy and safe work environment by leading safety initiatives and ensuring compliance with OH&S and company standards. -Interpret and act on KPIs related to branch profitability and service performance.

Requirements

• heavy‑equipment
• caterpillar
• nsc
• leadership
• communication
• budgeting

What You Bring

-Proven customer relationship management skills. -Journeyperson Heavy Equipment Technician certification is an asset. -Knowledge of the National Safety Code (NSC) and OH&S requirements. -Previous experience working with Caterpillar equipment and engines. -Demonstrated leadership and supervisory skills in a service operations environment. -Familiarity with collective agreements and performance management processes. -Solid understanding of CAT and non-CAT warranties, product health, and service structures. -Excellent communication skills to engage, motivate, and lead teams. -Strong business acumen with experience in budgeting, forecasting, and financial planning. -Strong decision-making and problem-solving abilities.

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Benefits

-Permanent, full-time role. -Opportunities to manage service scheduling, resource planning, and team development. -Competitive compensation and comprehensive benefits.

About Finning

-has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy. -operates in key global markets including Canada, South America, and the UK. -specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors. -plays a crucial role in powering large-scale infrastructure projects and driving resource development. -offers parts, maintenance, and innovative technological solutions to clients worldwide. -has supported some of the largest and most ambitious projects globally. -has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.

Sector Specialisms