General Manager

Overview

Manage all hotel operations, guest experience, finances, and team at Detroit's boutique Inn.

Key Responsibilities

• revenue management
• p&l management
• guest satisfaction
• staff management
• quality assurance
• vendor management

Tasks

-Implement and monitor guest satisfaction programs and respond to feedback -Ensure consistent delivery of exceptional guest service that reflects Ash standards -Ensure full compliance with brand standards and corporate policies -Implement health, safety, and security protocols -Monitor daily, weekly, and monthly financial performance against targets -General P&L responsibility for the property with accountability to Regional DOHO for financial performance -Develop annual operating budgets and monthly forecasts in collaboration with Regional DOHO -Optimize revenue through effective pricing, inventory management, and upselling strategies -Conduct regular property inspections and quality assurance reviews -Control operating expenses while maintaining service quality standards -Participate in local community events and business development activities -Implement training programs to enhance service quality and operational efficiency -Lead, motivate, and develop department heads and management team -Work with Regional Director of Hotel Operations and ownership to implement brand marketing strategies -Maintain all required licenses, permits, and certifications -Manage staffing levels and scheduling to optimize service delivery and cost efficiency -Monitor competitive landscape and adjust strategies accordingly -Maintain high standards of property appearance, cleanliness, and functionality -Oversee all daily hotel operations including front office, housekeeping, breakfast attendants and maintenance -Foster a positive workplace culture that promotes teamwork and excellence -Partner on local sales initiatives and maintain relationships with key accounts -Conduct regular staff meetings, performance reviews, and coaching sessions -Manage vendor relationships and service contracts -Handle VIP guest relations and resolve complex guest issues

Requirements

• hotel systems
• microsoft office
• hospitality degree
• leadership
• problem solving
• revenue management

What You Bring

This role provides excellent preparation for regional management positions, multi-property oversight, or senior operations roles within the company. The General Manager will work closely with the Regional Director of Hotel Operations on strategic initiatives and may be involved in new property openings or acquisitions. The General Manager is responsible for the daily strategic and operational management of the hotel, ensuring exceptional guest and employee experiences while maximizing profitability and maintaining the property's unique character. This role requires a seasoned hospitality professional who can independently manage all aspects of hotel operations while collaborating closely with the Regional Director of Hotel Operations to achieve corporate objectives. Technical Skills Property Operations & Guest Experience Essential Leadership Skills -Previous experience as Assistant GM, Hotel Manager, Department Head, or similar leadership role -Experience with labor management and scheduling systems -Flexibility to work various shifts including nights, weekends, and holidays -Proven track record of management and financial performance foundations -Guest-Centric Focus: Genuine passion for hospitality and creating memorable experiences -Knowledge of revenue management principles and distribution channels -Guest satisfaction scores and online reputation metrics -Minimum of 4 years of progressive leadership experience in upscale or luxury hospitality -Problem-solving abilities and sound judgment under pressure -Excellent communication and interpersonal skills -Experience with boutique, lifestyle, or independent hotel brands preferred -Bachelor's degree in Hospitality Management, Business Administration, or related field -Advanced proficiency in hotel management systems -Strong understanding of hotel accounting and financial reporting -Advanced Microsoft Office skills -Adaptability: Thrives in dynamic environment and adjusts quickly to changing priorities -Communication Excellence: Clear, consistent communicator who keeps teams informed and engaged -Attention to detail with ability to see the big picture

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Benefits

Growth Opportunities ● Salary: $90,000 a year, with Performance Based GM Bonus Plan (up to 20% of salary) ● Annually: 10 vacation days, 5 paid sick days, 4 paid personal days, 11 paid holidays ● Health insurance, dental insurance, vision insurance, Voluntary Life, Long and Short term disability, Pet Insurance, Critical Illness and 401 (k) with up to 4% match The Inn on Ferry Street comprises 33 distinctive guest rooms across a collection of restored Victorian homes and carriage houses, offering an intimate, heritage-rich experience in the heart of Detroit’s cultural center. Planned enhancements to the property will include a fine-dining restaurant and courtyard, the activation of flexible meeting spaces, art curation, curated micro retail, and expanded outdoor facilities. Completion of these upgrades is anticipated in late 2026. ● 50% food and beverage discount and discounted hotel rooms -Team Development: Natural mentor who invests in growing team members' skills and careers -Employee engagement and retention rates

About Ash

-The firm began by breathing new life into historic and overlooked properties. -They evolved from staging and real estate into creating fully integrated hotels, blending development, design, branding, and operations. -Breakthrough came with The Dean in Providence, a boutique hotel that sparked urban revival. -Projects span cities like Providence, Detroit, New Orleans, and Baltimore—converting landmarks into cinematic hospitality destinations. -Their approach preserves architectural heritage while layering in bespoke interiors inspired by European restraint and local culture. -They also design and develop restaurants and private residences, along with staging and custom furniture for sale. -Each project merges finance, fine arts, urban planning, and architecture under one roof, delivering both aesthetic and economic value. -Unusual fact: they’ve launched their own product line—from lighting and textiles to a filtered showerhead tied to their bath care range.

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