Residential Specialist - Kirkland

Overview

Supports residents in permanent supportive housing, handling lobby duties, security, and community services.

Key Responsibilities

• log management
• security monitoring
• front desk
• safety checks
• pest control
• resident liaison

Tasks

-Moves building and unit furniture, as needed -Assists tenants with unit services and can include but not limited to, re-entry into individual units. -Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed i.e., Incident Reports -Practices a cooperative work approach and promotes teamwork among co-workers. -Assist with pest control, including heat treatment for bedbugs -Assist with general support as needed (examples: faxing, distributing mail, making copies, etc.) -Mediates conflict using de-escalation, conflict mediation and other techniques as needed. -Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times. -Supports offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments. -Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911. -Conducts regular safety/floor checks and promotes a safe, positive and sanitary environment for residents and staff. -Facilitates access to building areas for contractors, repair and service representatives and vendors. -Answer resident questions, address complaints and provide residents supportive, coaching and follow-up -Perform light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks -Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails. -Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care. -Maintains confidentiality and privacy of residents and compliance with regulatory requirements when assisting in gathering resident information attends staff and team meetings. Participates in regular supervision meetings. -Support the well-being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life's challenges. -Checks all radios at the start and end of all shifts -Supports and builds strong community relationship with all residents in creating a welcoming environment through creative, and resourceful strategies that build trust and confidence: -Distribute notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents. -Provides support, guidance and oversight as directed by the Residential Services Manager for all volunteers and interns. -Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary. -Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.

Requirements

• microsoft office
• problem solving
• communication
• adaptability
• teamwork
• social services

What You Bring

-Ability to work independently as well as courteously and effectively in a team environment. -Previous employment in social services, supportive housing, or mental health desired. -Ability to stay calm and work effectively in a dynamic and potentially challenging environment, including working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges. -Ability to communicate effectively with tenants, the public and always maintain professional boundaries with tenants. -Demonstrated ability to work with diverse populations. -Ability to perform a variety of duties, often changing from one task to another. -Able to communicate and work effectively with a diverse group of voices. -Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research. -Partner and problem solve with creating plans that address concern or issues. -Experience with diverse, low-income, homeless, or special needs population is desired. -Excellent written and verbal communication skills.

People Also Searched For

About Plymouth Housing

-Dedicated to providing permanent housing for individuals experiencing homelessness. -Began with the mission to create a stable and supportive environment for the homeless. -Offers long-term housing solutions with on-site support services to help individuals regain stability. -Projects often include renovating or constructing buildings to provide safe, affordable housing for vulnerable populations. -Aim to reduce homelessness by providing dignified and respectful housing solutions. -Focuses on developing permanent supportive housing and community-based solutions. -Significantly transforms lives by offering a new beginning and safe housing alternatives.

Sector Specialisms