Cloud Resource Analyst

Overview

Manage Azure cloud operations for Uisce Éireann.

Key Responsibilities

• cloud docs
• contract mgmt
• workload ops
• security compliance
• vendor mgmt
• service continuity

Tasks

The IT Infrastructure team is responsible for IT/OT infrastructure services to the business across a wide range of functions including maintenance of existing systems and IT/OT infrastructure, release management, configuration management, IT/OT disaster recovery, vendor management, security infrastructure management, IT/OT standards compliance and quality assurance. The team guide resources, facilitate team demand management and capacity planning, and manage the seqUÉncing and operational interdependencies of all IT Operations related initiatives. The infrastructure team also manages the data centres and IT/OT infrastructure for UÉ, including IT availability and IT continuity. Reporting to the Cloud Team Lead, the Cloud Resource Analyst will be responsible for supporting the day to day operational IT Cloud Operations, Infrastructure and Cloud Services supporting Uisce Éireann. -Ensure that all required Cloud Infrastructure support documentation is prepared and maintained, reflecting the fast pace of infrastructure change. -Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. -Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job -Support the management of outsourced Cloud contracts and relationships with suppliers and ensure service providers perform to the SLAs documented in the contract -Schedule the Cloud Infrastructure workloads primarily across BAU operations, but also in support of project delivery and transition to BAU operations -Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. -Support the corporate IT Technical and Security standards pertaining to Cloud Infrastructure and Services -Support the management of relationships with external IT hardware and software vendors supporting IT Cloud Infrastructure and Services -Ensure the smooth and efficient operation of IT Cloud Infrastructure and related Cloud Services -Support the management of service continuity and oversee vendor solution back-ups, maintaining and rehearsing a set of plans to support the overall Uisce Éireann business continuity plans implementing measures to improve the availability of services where possible -Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. -Collaboration with key internal stakeholders across the UÉ business, including but not limited to Cyber Security, Service Management, OT IT and Build & Delivery. -Schedule the IT Cloud infrastructure and operations workload. Define, document, maintain and communicate clear and unambiguous roles and responsibilities for the team’s services with all internal and external parties involved

Requirements

• azure
• office 365
• vmware
• active directory
• change management
• stakeholder mgmt

What You Bring

This role is available in both Dublin or Cork. -Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements. -Specific Experience in Azure networking, Azure AAD, Active Directory, Microsoft Servers OS, Azure Conditional Policies, Azure PIM, Exchange Online, OCI IDCS, OCI Compute Instances, highly desirable. -Experience with change management, documenting change and developing SOPs. -Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others. -Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team. -A minimum of 3 years' experience in the water, utilities or similar industries is desirable and or relevant experience -Ability to develop and maintain effective partnerships with key stakeholders internally and externally. -Experience in Office 365, VMware, AD and Exchange highly desirable. -Certification in Microsoft Azure highly desirable. -Relevant third level qualification and or accreditation is desirable -Strong analytical skills and ability to identify and analyse problems, suggest potential improvements and propose and implement solutions where necessary.

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About Uisce Éireann Irish Water

-Responsible for the treatment and distribution of drinking water, as well as wastewater collection and treatment. -Aims to enhance water infrastructure with major projects across the country, including the upgrade of aging networks. -Works with local authorities, private sector contractors, and stakeholders to deliver high-quality water services. -Focuses on maintaining water supply resilience, ensuring safe and clean water for homes, businesses, and industries. -Committed to improving environmental standards with an emphasis on reducing water leakage and upgrading treatment plants. -Plays a central role in Ireland's water conservation and sustainable resource management efforts. -Partners with local communities to ensure optimal service delivery and engage in public consultation for projects.

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