1st Line IT Support Engineer

Overview

Provide 1st line IT support, manage tickets, Microsoft & network tech

Key Responsibilities

• ticket management
• documentation
• sla management
• technical support
• client communication
• reporting

Tasks

-Direct reporting and working closely with the senior management team. -Ensure good communication to both customers and staff -Manage multiple tickets and projects -Keeping the IT documentation up to date -Meet and exceed SLAs -Assisting technical support requests within the team

Requirements

• microsoft
• ad
• network
• azure
• service desk
• customer service

What You Bring

-Ability to work independently and as part of a team. -Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) -Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi) -Exceptional customer service skills and engagement. -High spec workstation setups including Nitro chairs -1st Line Service desk experience -Experience in Cloud Solutions (Microsoft Office 365, Azure)

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Benefits

-5 minutes from train station and bus routes -Holiday entitlement increases based on length of service -Large modern air-conditioned office -Breakout area for pool, table tennis and air hockey. -Free drinks and snacks -Access to pool vehicles for work related activities -Friendly working environment with regular social events -Located on the seafront by the Lady Bee Marina with nearby cafes and beach -Occasional overtime offered

About Gold Group Ltd

-Gold Group Limited is a private limited company incorporated in January 2000, based in East Grinstead, West Sussex, UK. -The company operates as a technical recruitment agency, specializing in sectors such as Life Sciences, Technology, Engineering, and Construction. -Gold Group focuses on providing professional staff for highly technical industries, emphasizing in-depth knowledge and expertise in specific fields. -The company's recruitment consultants are required to have detailed understanding of the industries they work in, going beyond general communication skills. -As of January 2024, Gold Group reported total assets of £1.97 million and net assets of £65,590. -The company's turnover for the fiscal year ending January 2024 was reported to be £9.4 million, with an industry-adjusted enterprise value estimate of £1.8 million. -Gold Group has maintained a 30-year history of uninterrupted dividends, demonstrating financial stability. -The company operates globally, with a diverse product mix across different sectors, providing resilience through national cyclicality. -Gold Group's services include a 'one-stop shop' for cost-effective geotechnical solutions, reducing interface risk for clients dealing with multiple suppliers. -The company has a track record of successful projects, attributed to their specialized knowledge and experience in local markets and ground conditions.

Sector Specialisms