Customer Service Representative (CSR)

Overview

Answer calls, schedule service, assist customers for plumbing/HVAC/electrical

Requirements

• plumbing
• hvac
• servicetitan
• bilingual
• communication
• teamwork

What You Bring

-Experience in plumbing, HVAC, or home service scheduling -You bring positivity, accountability, and a team-first mindset every day -You have excellent verbal and written communication skills -You're tech-savvy and comfortable using platforms like ServiceTitan (or similar) -Bilingual (English/Spanish) -Familiarity with dispatching or call-center workflows

People Also Searched For

About American Rooter & Drain

-Founded with a focus on providing fast, reliable plumbing and drain services across Idaho. -Specializes in handling residential, commercial, and emergency plumbing needs, offering solutions for both everyday issues and urgent repairs. -Known for quick response times and high-quality workmanship, serving as a trusted partner for homeowners and businesses alike. -Regularly tackles challenging drain issues, from rooter service to complex pipe and sewer line repairs. -Has built a reputation for being responsive during high-pressure situations, offering 24/7 services. -Fosters long-term relationships with clients, ensuring continued trust and repeat business. -Continues to grow, adapting to the latest technology in plumbing and drain cleaning equipment.

Sector Specialisms

Security Clearance

-criminal background check includes identity, address history, and criminal records. -required drug screening for illegal substances and impairing prescription medications.