Customer Hiredesk Manager - Warrington

Overview

Lead hire desk team, manage customer queries & plant availability for major accounts.

Key Responsibilities

• team leadership
• query resolution
• plant coordination
• hire operations
• training needs
• hire desk

Tasks

Key aspects of the Customer Hire Desk Manager role will be to:• Drive and motivate the team to meet objectives• Deal with personnel issues• Take responsibility for query resolution and prevention• Liaise with GAP depots to ensure that plant is available• Monitor the team's performance to ensure the customers' on hire/off hire/exchange/breakdown requests are dealt with efficiently and effectively and in line with their agreements• Identify training requirementsSuccessful applicants should demonstrate the following:• Excellent administration skills• PC literacy, particularly Excel spreadsheets is essential• Good knowledge of plant & tools and experience of hire desk systems

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Benefits

Benefits include:• Competitive salary and bonus scheme• Up to 25 days annual leave plus bank holidays• The option to buy up to 5 days additional leave• Contributory Pension Scheme• Life Assurance• Employee Welfare Fund (Company-funded social events)• Cycle to Work Scheme• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)So what next?If you think you fit the profile we would love to hear from you!All you have to do is upload your CV and complete a short application form and we can take it from there.GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER Our team is the best in the industry – is it time for you to join us?If you're passionate about delivering great service and want to work for a company where we'll help you be your best, GAP wants to hear from you!From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.Do we sound like the perfect fit? If so, apply now – your dream job is only a few clicks away.The Role:Reporting to the Service Manager, the Customer Hire Desk Manager will ensure that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner.This is a fast-paced role where you will be responsible for leading a team, managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying recurring issues and providing solutions. You will also be responsible for monitoring team performance and identifying training needs.

About Gap Group Limited

-Offers a wide range of equipment, from small tools to large plant machinery, supporting numerous sectors. -Known for its expertise in sectors like utilities, infrastructure, and commercial projects. -Has a strong presence across the UK with a network of depots offering personalized hire services. -Offers specialized services such as non-operated plant hire, lifting and safety equipment, and more. -Committed to supporting businesses of all sizes, from small enterprises to large-scale industrial projects. -Distinct for its fleet of high-quality, well-maintained equipment and customer-focused approach. -Often a go-to provider for challenging or complex equipment hire needs in various sectors.

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