Energy Efficiency Program Coordinator

Overview

Coordinate energy efficiency programs, manage data, contractors & customer service.

Key Responsibilities

• data entry
• report generation
• tracking system
• customer service
• call handling
• data privacy

Tasks

-Safeguard confidential customer information. -Generate reports for projects and program operations. -Provide exceptional customer service and call handling in a customer centric environment. -Take customer service calls in pursuit of first call resolution. -May provide peer training to co-workers and job shadowing support as assigned in area of responsibility. -Data Entry - enter data into various database applications. -Communicate effectively as part of team approach with other departments in servicing customers. -Maintain electronic tracking system of applications, rebates and other supporting documents. -Provide customer service activities such as responding to emails and phone calls.

Requirements

• microsoft office
• attention to detail
• communication
• 2+ years
• customer service
• bachelor's

What You Bring

-Experience with various Microsoft programs, including Word, Excel, OneNote and Teams -Able to meet deadlines while adapting to shifting priorities and evolving business needs -Exceptional attention to detail, time management, and organizational skills -Excellent written and verbal communication skills -2+ years of experience in energy efficiency, sustainability, or project coordination preferred -Experience working with utility-sponsored rebate or incentive programs is a plus -Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively -Must be located in or willing to relocate to New Jersey -2+ years previous customer service and data entry experience required -Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives -Bachelor's degree preferred

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About Resource Innovations

-Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach. -Specializes in transforming utility operations through demand-side management, software systems, and advisory services. -Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces. -Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.

Sector Specialisms

Security Clearance

-comprehensive background check and reference check required. -possible pre-employment drug screen may be required.