Assistant Community Manager

Overview

Assist Community Manager in daily ops, leasing, resident relations for 198-unit property.

Key Responsibilities

• leasing management
• rent collection
• market analysis
• maintenance monitoring
• realpage ledger
• budget preparation

Tasks

-Personal contact and follow-up as needed on complaints in an effort to minimize individual problems residents may have in their dealings with one another and integrating into the community. Utilize tools such as Network Night, Design Team, and Mutual Support Groups to mitigate these issues as necessary. -Monitor, direct and track performance of leasing, retention and re-certifications. Prepare Resident certifications and handle the complete leasing process including processing applications, verifications, data entry and reports. -Anticipate vacancies and be proactive in insuring that occupancy remains at budgeted levels. Keep informed of market conditions and update competitive market analysis quarterly. -Handle all resident issues and concerns, partner with Community Manager as needed and that is consistent with TREK’s Hospitality Covenant which includes the ability to offer both support and accountability to many people in different situations. -Inspects property, picks up litter, reports service needs to Community Manager or Service Techs. -Maintain the company standard on maintenance functions by monitoring consistency and quality of preparation of market ready apartments and timely response to service work orders. -Participation in TREK design teams, network nights, synergy sessions, and all staff meetings -Attend trainings, seminars and conferences. -Monitor the rent balance due for all residents and take appropriate actions to collect rents on time. Contact delinquent residents, send out late or quit notices as required. -Be a driving force of the Hospitality Covenant by modeling, inspiring, communicating, supporting and holding staff and residents accountable -Answer phones (by the 3rd ring using company greeting) and greet visitors. Make all feel welcome and that they are important to us. -Enter/code all invoices, post rents, make deposits and maintain accurate resident ledger accounts in Realpage timely. Review and have a thorough understanding of all related RealPage reports. -Oversee the operations of the office to include; office hours, filing, computer systems, reports, etc. -Assist in recruitment, training, supervision and motivation of team members and participate in the preparation of the annual reviews and performance management process. -Frequently moves equipment weighing up to 50 pounds across site. -Assist in preparation of budget and Monthly Operating Report. Meet revenue, occupancy and resident satisfaction goals. -Develop a thorough understating of all aspects of managing a property. This will include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, personnel management etc. -The employee is occasionally required to move around the building or site. -Adhere to the Tenant Selection Plan, Fair Housing regulations and any other regulatory requirements. Screen prospect application and income qualifications to assure compliance. -Assist with the day-to-day operations of the property through excellent communication and feedback. -Communicate with the Property Manager, Resident Specialist, and any Resident Services staff to keep them apprised of issues.

Requirements

• college degree
• realpage
• microsoft excel
• customer service
• industry designations
• property management

What You Bring

-College degree or 3+ years of progressive career path in Property Management, Hotel, Hospitality or Retail required -Constantly works in outdoor weather conditions. -May require travel dependent on business needs. -Initiative and the ability to deal with multiple tasks at one time -Industry designations (COS, LIHTC, ARM®, etc.) preferred -2+ years of experience in Property Management, Hotel, Hospitality or Retail preferred -Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines. -Strong Microsoft Word, Excel, Outlook and RealPage or other industry software experience required -Excellent verbal and written communication skills required -Outstanding people skills and the ability to motivate others -“Excellent Customer Service skills” required -Must work under deadlines and ability to meet deadlines. -Aptitude for numbers and complex analysis/ accounts receivable and accounts payable -The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. -Ability to achieve certification within 6 months of hiring to meet any specific site/area needs

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About Trek Development

-Championed green tech by installing geothermal systems and achieving LEED Gold certification for notable projects. -Revitalized urban cores by restoring historic assets and creating vibrant residential hubs downtown. -Focuses on multi-family housing, mixed-use developments, historic redevelopments, and infill commercial-residential projects. -Recognized with national design awards from NAHRO, ULI, AIA, and Pennsylvania Housing Finance for impactful and functional design. -Collaborates with local communities, schools, parks, nonprofits, and government to strengthen neighborhoods through its projects.

Sector Specialisms