Dispatcher

Overview

Coordinate driver routes, schedule services, and resolve customer issues.

Key Responsibilities

• dispatch coordination
• driver check‑in
• route optimization
• service scheduling
• customer interaction
• data recording

Tasks

-Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. -Records and document information from drivers and distributes to appropriate departments. -Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion. -Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. -Dispatch calls to routes based upon designated route and driver location. -Distribute, collect and review route sheets for proper days end data entry. -Fields incoming calls / emails from customers. -Works with routing specialists to optimize routes. -Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. -Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager. -Communicates with maintenance shop personnel.

Requirements

• trux
• outlook
• excel
• word
• high school
• customer service

What You Bring

-Must be able to communicate effectively and professionally via email, telephone and two way devices. -Strong communication and interpersonal skills. -1-2 years in a transportation, dispatch or customer service role. -Trouble shoots and resolves potential delivery and pickup problems before they result in service issues. -Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment. -Required to work extended hours including occasional weekends. -Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills. -Proficient in MS Outlook, Excel, Word. -Proven ability to multi-task & ability to prioritize tasks. -Advanced skill level with software applications and word processing accuracy including adequate typing speed. -Completion of high school. Post-secondary courses or diploma would be considered an asset. -Strong customer focus.

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Benefits

-15 days of paid time off. -Paid holidays. -Employee Assistance Program with free counseling services. -401(k) with an employer match. -4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.

About Gfl Environmental Inc.

-Quickly transformed into a North American environmental powerhouse. -Headquartered in Vaughan, Ontario. -Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups. -Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet. -Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre. -Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope. -Operates material-recovery facilities and regularly files SEC and TSX reports. -The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.

Sector Specialisms