Senior Associate - German Language - Service Desk - Procure To Pay

Overview

Handle vendor/employee queries for AP, payments, times & expenses via service desk.

Key Responsibilities

• sla implementation
• service delivery
• kpi monitoring
• issue escalation
• ap queries
• payments processing

Tasks

-Collaborate with the Service Management team to understand and effectively implement SLA. -Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. -Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; -Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses)

Requirements

• sap
• german
• accounting
• stakeholder
• research

What You Bring

-Experience of SAP will be an added advantage -German language proficiency of level B2 or above (or equivalent) -Knowledge or understanding of accounting terms/ commerce background will be an added advantage. -Excellent stakeholder engagement skills and ability to communicate effectively across all levels. -Ability to utilize information from a wide variety of sources

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About Holcim

-Founded over a century ago, the company has grown into a global leader in the building materials sector. -It plays a key role in building sustainable infrastructure across residential, commercial, and industrial projects. -It is renowned for its contributions to major infrastructure projects including bridges, highways, and urban developments. -In recent years, the company has focused on integrating digital technologies to improve construction efficiency. -The company has committed to reducing its carbon footprint with innovations like low-carbon concrete and recycling solutions. -It is involved in some of the world’s most iconic infrastructure projects, from airports to skyscrapers.

Sector Specialisms