Dispatcher/Customer Service Representative

Overview

Dispatches technicians, manages schedules, and delivers top‑tier customer service.

Key Responsibilities

• scheduling
• dispatch
• metrics tracking
• dispatch board
• coordination
• process improvement

Tasks

-Prepare next-day and two-week scheduling checklists to stay ahead of upcoming work. -Track booking rates, dispatch efficiency, and customer satisfaction to spot trends. -Coordinate with technicians, warehouse, and leadership to keep jobs on track. -Confidently turn inquiries into booked jobs through clear, friendly communication. -Conduct post-job debriefs to confirm standards were met and capture key feedback. -Serve as the first impression for customers, answering calls and understanding their needs. -Maintain a professional, empathetic, solutions-oriented approach on every call. -Own the daily schedule by assigning the right technician to the right job. -Collaborate across departments to strengthen teamwork and elevate the customer experience. -Monitor the dispatch board in real time and adjust to shifting priorities. -Follow up on open or canceled jobs to maximize conversions and keep schedules full. -Recommend process improvements that streamline communication and boost results.

Requirements

• communication
• background check
• dispatching
• servicetitan
• high school
• multitasking

What You Bring

-Strong written and verbal communication skills with a sales-minded, customer-first approach. -Ability to pass a background check. -Proven experience in dispatching, scheduling, or customer service, preferably in the home services or electrical industry. -Proficiency with ServiceTitan or similar CRM/dispatch platforms. -High school diploma or equivalent; further education a plus. -Exceptional multitasking ability and composure under pressure.

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Benefits

-Life Events Covered: Paid maternity/paternity leave and paid bereavement leave. -Earn with Confidence: Competitive base pay plus weekly performance incentives. -Strong Benefits: Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance. -Investing in Your Future: 401k with 5% match (vested immediately) + profit sharing. -Time Off that Matters: PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth). -Career Growth: Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition; and even “start your own business” mentorship for those seeking to run their own shop one day. -Extra Security: 100% company-paid short-term disability. -Giving Back: Through our Chesapeake Cares program, we provide free critical electrical services to families in need, host quarterly charity events supporting employee-nominated causes, and stay actively involved in making our community stronger. -Recognition & Fun: From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.

About Chesapeake Electric

-Operates with licensed and insured electricians, offering services from wiring and panel upgrades to EV charger and generator installation. -Typically handles home renovations, emergency repairs, lighting projects, and pier power installations across Anne Arundel, Howard, Prince George’s, and surrounding counties. -Specializes in sectors such as residential homes, commercial properties, utilities‑style installations, and smart home integrations. -Committed to community support through initiatives like Chesapeake Cares, offering free electrical assistance to those in need.

Sector Specialisms

Security Clearance

-- ability to pass a background check.