Service Operations Coordinator

Overview

Coordinate service scheduling, billing, and customer support for field technicians.

Key Responsibilities

• technician scheduling
• service planning
• instant response
• report oversight
• iso compliance
• order management

Tasks

-Aggressively pursue efficiencies in scheduling technicians to take advantage of combined efforts on each trip. -Handles all other requests from management on a timely basis. -Planning with Service Operations Manager, Coordinator counterpart, technicians, customers, and representatives for service work to be completed in a highly efficient manner. -Understand that Field Service’s major role is one of instant response to customers’ needs and focus as part of a team to make that instant response readily available to all our customers’ needs, urgent or otherwise. -Oversee the reporting functions of the technicians as they relate to timecards, expense reports and field service reports. -Oversee the ISO requirements as they relate to forms that the department uses. -Work closely with Service Dept. to cost-effectively schedule regional technicians to perform start-ups, billable, warranty and contract visits. -Maintain a schedule of service work for all customers and technicians. -Maintain computer records of all Field Service sales orders, including Billable, Start-up, Contracts and Warranty including scheduling, sending service reports and invoicing. -Understand that Field Service’s major role is one of instant response to customers’ needs and focus as part of a team to always make us available to all customers’ needs, urgent or otherwise.

Requirements

• hvac
• database
• spreadsheets
• hs diploma
• communication
• customer service

What You Bring

-Familiarity with HVAC Equipment a plus -Computer skills with database, word processing, and spreadsheets -HS Diploma or equivalent -The worker is required to have close visual acuity to perform activities such as preparing and analyzing data, viewing computer terminal, expansive reading, etc. -Strong written, verbal, and organizational skills -1-3 years in a customer focused environment

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Benefits

-Referral bonuses -Medical, dental and vision

About Munters

-Founded with a vision to deliver cutting-edge air treatment technologies for energy efficiency. -Specializes in high-performance climate control systems used in diverse industries worldwide. -Their products support sustainable processes in industrial, commercial, and residential sectors. -Focused on providing solutions for energy, water, and climate management across various sectors. -Notable for developing advanced dehumidification systems and air handling units. -Munters has been integral in designing systems that reduce energy consumption while optimizing performance. -Their systems are commonly found in manufacturing, data centers, and agricultural operations. -Recognized globally for innovation in air treatment and energy-efficient technologies. -Serves customers in sectors ranging from food production to pharmaceuticals, critical environments, and beyond.

Sector Specialisms

Security Clearance

-pre-employment drug test and background check required