Dispatch Supervisor

Overview

Supervise and coordinate customer service dispatch activities.

Key Responsibilities

• customer files
• customer support
• employee training
• policy implementation
• performance monitoring
• work scheduling

Tasks

-Establish and maintain customer files and storage, as necessary. -Respond to customer concern inquiries in a timely manner. -Train or instruct employees in job duties or company policies. -Implement departmental policies, procedures, and standards in conjunction with management. -Monitor employees' work levels and review work performance. -Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel.

Requirements

• microsoft office
• customer service software
• 2+ years
• analytical
• project management
• leadership

What You Bring

-Analytical Skills - Ability to use thinking and reasoning to solve a problem. -Able to plan and schedule work rather than just react. -Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. -Time Management - Ability to utilize the available time to organize and complete work within given deadlines. -Communication, Written - Ability to communicate in writing clearly and concisely. -Communication, Oral - Ability to communicate effectively with others using the spoken word. -Organized - Possessing the trait of being organized or following a systematic method of performing a task. -Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. -A minimum of two years office/customer service experience -Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. -Ability to work as part of a team. -Interpersonal - Ability to get along well with a variety of personalities and individuals. -Project Management - Ability to organize and direct a project to completion. -Excellent interpersonal skills with the ability to interact with all types of customers -Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. -Strong customer service attitude. -Able to "think on your feet" to provide customers with needed information for their specific installation or repair. -Responsible - Ability to be held accountable or answerable for one's conduct.

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About Horizon Services, Llc.

-Began as a small plumbing outfit and evolved into a full-service home comfort specialist. -Offers 24/7 emergency response and same-day service guarantees. -Specializes in HVAC, plumbing, and electrical projects, including tankless water heaters and full system replacements. -Maintains a rigorous in-house technician training program. -Regulary recognized with industry awards like Angi Super Service and A+ BBB ratings.

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