Sr. Systems Analyst - Reporting Analyst

Overview

Design, develop and maintain ServiceNow reports, dashboards, and Performance Analytics solutions.

Key Responsibilities

• report development
• dashboard design
• data analysis
• automation workflows
• kpi monitoring
• user training

Tasks

-Develops and delivers effective presentations -Provide training and support to end-users on ServiceNow reporting tools and dashboard usage -Sit or stand to answer a phone for the duration of the workday -Partner with business and technical teams to gather requirements and translate them into actionable analytics solutions -Work closely with ServiceNow developers and administrators to integrate reporting with workflows and automation -Analyze ServiceNow data to identify trends, anomalies, and opportunities for process improvement -Create scheduled data exports and automated reporting workflows within ServiceNow -Ensure data accuracy, integrity, and consistency across reports and dashboards -Develop and manage scheduled reports, scorecards, and visualizations to monitor KPIs, SLAs, and operational metrics -Collaborate on continuous improvement initiatives to enhance reporting capabilities and user experience -Design, develop, and maintain ServiceNow reports, dashboards, and Performance Analytics indicators, widgets, and scorecards -Maintain documentation for dashboards, reports, and analytics configurations -The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Requirements

• servicenow
• performance analytics
• csa
• bachelor's
• communication
• analytical

What You Bring

-Ability to translate business requirements into technical reporting solutions, Required -Experience with ServiceNow scripting (GlideScript, JavaScript) for advanced reporting, Preferred -Possess manual dexterity and the ability to use hands for the duration of the workday -Demonstrated ability to think strategically while maintaining a hands-on, detail-oriented approach, Required -Associate's Degree and a minimum of four (4) years full-time work experience or -Bachelor's Degree and a minimum of three (3) years full-time work experience or -Driver's License Required -Sit or stand to use a keyboard, mouse, and computer for the duration of the workday -Proven experience in ServiceNow reporting and Performance Analytics configuration, Preferred -Excellent communication skills and ability to work with cross-functional teams, Required -Strong written and verbal communication skills -Licenses/Certifications in Certified Application Specialist Performance Analytics (CAS-PA), ServiceNow Certified System Administrator (CSA) and/or ITIL 4 Foundation certification, Preferred -Master's Degree and a minimum of two (2) years full-time work experience or -Proficiency in ServiceNow Report Designer, list reports, and scheduled reports, Preferred -Bachelor's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of three (3) years full-time work experience with ServiceNow or a similar cloud-based platform for digital workflow automation. -Proficiency in creating and customizing dashboards, indicators, and breakdowns in Performance Analytics, Required -Solid understanding of ServiceNow data structures, tables, and relationships, Preferred -High School Diploma/GED and a minimum of five (5) years full-time work experience. -Strong analytical skills and ability to present data insights clearly, Required

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About Con Edison

-A cornerstone of New York City's energy landscape, delivering electric, gas, and steam services. -Investing in smart grid technology, clean energy solutions, and reliable infrastructure to meet modern demands. -Focused on sustainability and cutting-edge energy technologies to support a greener future for NYC. -Pioneering projects like energy storage, renewable energy integration, and sustainable energy solutions. -Ensuring the city’s vital infrastructure remains strong, with a reputation for reliability in both residential and commercial sectors.

Sector Specialisms