Install Manager

Overview

Oversee HVAC field operations, manage teams, partners, and profit goals.

Key Responsibilities

• team coaching
• metrics reporting
• vendor management
• cost review
• safety review
• gross margin

Tasks

-Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives. -Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance. -Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis. -Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards. -Lead and support the development that drives customer satisfaction and future business growth. -Ensure we are exceeding HVAC gross margin. -Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews. -Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard. -Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments. -Deliver prompt and efficient resolution to customer inquiries/complaints. -Identify opportunities for establishing relationships with Independent HVAC Contractors. -Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets.

Requirements

• hvac
• process improvement
• negotiation
• stakeholder management
• change management
• team leadership

What You Bring

-Strong ability to develop effective relationships with team, internal and external stakeholders. -Ability to challenge the status quo and help drive change -Strong initiative to drive results with speed of implementation. -Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration. -Demonstrated results in driving process control, productivity/quality improvement. -Preferred supervisory or managerial experience overseeing a field operations team. -Knowledge and technical experience within the HVAC and/or water heater industry is required. -Professional negotiation skills with the ability to influence. -Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.

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Benefits

-The tools you need to succeed – including the tools for the job as well as training and development programs -Career paths so you can advance in the company -Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential -Gas B ticket would be an asset. -A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip -A great benefits plan for you / your family

About Reliance Home Comfort

-Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S. -Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers. -Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance. -Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models. -Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements. -While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.

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