Critical Facilities Control Room Operator

Overview

24/7 monitoring & support of building automation, HVAC, security, and tenant services

Key Responsibilities

• documentation management
• tenant communication
• facilities support
• systems monitoring
• incident response
• energy efficiency

Tasks

-Process & Documentation Management: Maintain accurate system documentation, follow SOPs, update maintenance systems, contribute to best practices, and drive continuous improvement. -Tenant Services & Communication: Deliver clear, timely updates to tenants and property management during outages and maintenance. Address after-hours service requests, coordinate planned activities, and maintain high professional customer service standards. -Facilities Operations Support: Oversee building access, security systems, and life safety equipment. Partner with security and property teams, assist with utility management, and support sustainability and vendor initiatives. -Building Systems Monitoring: Proactively monitor building automation systems (BAS), HVAC controls, and mechanical equipment using top industry platforms (Honeywell, Johnson Controls, Siemens). Ensure energy efficiency and resolve issues before they impact operations. -Incident Response & Troubleshooting: Respond rapidly to system alarms, outages, and tenant service requests. Support on-site teams, coordinate with vendors, escalate technical issues as needed, and document incident resolutions.

Requirements

• access control
• fire safety
• bas
• cmms
• ticketing
• energy management

What You Bring

-Familiarity with access control systems, fire safety systems, and security equipment -Knowledge of Windows and basic network troubleshooting -Familiarity with preventive maintenance programs and CMMS platforms -Experience with ticketing systems and facility management software -Previous experience in a 24/7 facilities operations environment -Knowledge of energy management systems and sustainability practices -Ability to sit for extended periods, use computer equipment, and maintain focus during overnight shifts -Knowledge of building automation systems (BAS) and HVAC -Flexibility to work rotating shifts including nights, weekends, and holidays -Experience with monitoring tools and building management platforms -Experience with mobile device management and remote monitoring capabilities -Experience in commercial real estate facilities management -Experience in facilities operations, building systems, or network operations -Basic understanding of mechanical, electrical, and plumbing systems

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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